Receptionist at AC Marriott Belfast in Belfast

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on dutY

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

Aimbridge Hotel Team Of The Year 2023 - Full Service - This award celebrated an incredible, record-breaking year for AC Hotel by Marriott Belfast and reflects the hard work and dedication of our outstanding team across functions who worked tirelessly to not only exceed revenue and other key metric targets but most importantly to look after our valued guests every day and consistently exceed expectations.

Connect to the city in a new way at AC Hotel Belfast, an urban retreat in an exceptional riverside location. Explore Belfast on foot with Titanic Belfast, City Hall, Belfast Waterfront, SSE Arena and the shops of Victoria Square a short walk away. Built from the ground up with a designers' eye, the contemporary bedrooms have thoughtful touches of luxury with king size beds, Nespresso coffee makers, glass enclosed double showers and purposeful technology including free high-speed internet access and 49 inch TV’s. Guests also enjoy an AC Fitness Room, 24hr room service and can opt for a delicious continental or cooked breakfast. With 2 meeting rooms, an AC Lounge, riverside terrace and all-day dining, the hotel provides the perfect co-working space and when day turns to night the restaurant “Novelli at City Quays” will excite, as multi-Michelin-starred chef Jean-Christophe Novelli brings his flare to the dining experience, whilst expert bartenders serve up local knowledge with craft beer and cocktails.