Customer Service Representative 1 at AC Foods in Dinuba, CA

Description

Position Summary

The Customer Service Representative supports the sales team with aging, claims, and document requests (passings, signed BOL, and invoices). This position ensures that our customers receive their invoices accurately and timely through monitoring sales orders that have shipped and working closely with the sales team. The role is essential to support organizational goals and model best practices, guided by our values of Excellence, Accountability, Transparency and Stewardship (EATS).

Job Duties and Responsibilities

· Processes a high volume of invoices and processes statements twice a month.

· Informs sales team of any discrepancies on invoicing.

· Assists with problem solving accounts receivable issues (i.e. deductions, short payments, and overpayments).

· Scans documents to shared file.

· Supports sales team with shipping fruit samples.

· Provides documentation requested by sales team or customers.

· Updates and maintains a variety of spreadsheets.

· Supports sales team with preparing claim packets.

· Receives and checks customer complaints.

· Orders office supplies for sales department.

· Performs other duties as assigned.

Requirements

 Skills and Abilities

· Knowledge of citrus sales.

· Knowledge of basic accounting such as accounts receivable and accounts payable.

· Excellent customer service skills.

· Excellent project management, writing and oral communication skills.

· Professional verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Ability to multi-task and adapt quickly to change.

· High level of integrity and accountability with a strong sense of urgency.

· Basic understanding of clerical procedures and systems such as recordkeeping and filing.

· Ability to work independently as well as in a team environment.

· Ability to answer, screen and direct phone calls to the appropriate department.

· Ability to navigate through various customer access portals as well as company’s software

· system.

· Positive attitude and motivated to learn new skills and tasks.

Preferred Qualifications

· Associate degree or equivalent course of study

· 1+ year of office experience or related field orientation

· Proficient computer skills with Microsoft 365 (Outlook, Excel, Word)

· Experience with Famous Software, preferred

Working Conditions & Physical Requirements 

This position is performed in an office setting and involves prolonged sitting, computer use, and repetitive hand and wrist movements. Work may include occasional walking, standing, or light lifting up to 20 pounds. The environment is quiet to moderate in noise with minimal exposure to environmental hazards. Extended hours and Saturday work may be required.