Junior Salesforce Administrator / Business Analyst at ABX in Remote

About Us:

Allocated Bullion Exchange (ABX)

Allocated Bullion Exchange (ABX) is the world’s leading electronic institutional exchange for allocated physical precious metals. The ABX brings global trading, price discovery and clearing facilities into one standardised and secure online trading environment via our groundbreaking exchange trading platform, MetalDesk.

The exchange introduces a new centrally cleared, transparent and cost-effective allocated exchange system and standard for the industry by offering precious metal market participants an exchange where they are able to trade, deliver or store physical precious metal in 7 global locations. ABX gives market participants across the world direct access to one integrated and consolidated global wholesale bullion market. We have enhanced market efficiency, introduced inclusiveness and accessibility, and provided relevant real-time price discovery.

ABX has Modernised, Globalised & Integrated the precious metal markets by redefining the way physical bullion is traded. We connect all major global liquidity centres and break down the barriers to entry to the global wholesale market for all market participants.

About the Role:

Are you a proactive and detail-oriented Salesforce professional looking to accelerate your career in the dynamic fintech sector? Join our expanding team at ABX/Kinesis as a Junior Salesforce Admin/Business Analyst, where you'll play a vital role in optimizing our Salesforce Lightning Service Cloud instances. This is an exciting opportunity for someone with 1-2 years of experience to contribute to process improvements, gather crucial business requirements, and directly impact our operational efficiency within the innovative precious metals exchange market, utilizing blockchain technologies. This role is open only to candidates currently residing in Malaysia with valid work authorization.

Responsibilities:

Salesforce Administration:

• Maintain and Optimize Salesforce: Handle daily administration of Salesforce Lightning instances, including user access, profile settings, and security.
• Build and Customize Salesforce: Create and manage custom objects, fields, page layouts, and use automation tools (Flow, Process Builder, Workflows, Validation Rules) to streamline processes.
• Provide User Support: Troubleshoot Salesforce issues, offer technical assistance, and ensure smooth system operation for all users.
• Manage Data Effectively: Perform data imports, exports, and cleansing using tools like Salesforce Data Loader and change sets.
• Document Salesforce Configurations: Keep detailed records of Salesforce setups and processes for future reference.

Business Analysis:

• Gather and Define Requirements: Work with various teams to collect business needs and define project scopes.
• Translate Needs into Actions: Convert business requirements into clear tasks and user stories.
• Create Project Documentation: Develop detailed documentation, including requirement specifications, project scopes, user stories/jira cards, user guides, and process flows.
• Identify System Improvements: Help find opportunities to improve Salesforce by gathering user feedback and analyzing requirements.
• Facilitate Stakeholder Communication: Assist in managing stakeholder expectations, gathering requirements, and developing process flows and user stories.

Collaboration and Communication:

• Work with Senior Team Members: Collaborate with senior Salesforce Administrators and Developers to implement solutions and improvements.
• Communicate Clearly: Effectively communicate with stakeholders at all levels.
• Participate in Team Activities: Join regular team meetings and share knowledge with colleagues.
• Attend Local Events: Participate in quarterly in-person Salesforce/Company events and other required meetings within the Klang Valley region.

Requirements:

• Minimum 1 year of previous experience as a Salesforce Administrator/Business Analyst/Consultant, with strong understanding of Salesforce administration and configuration.
• Experience working within an Agile environment.
• Good communication and collaboration skills.
• Must be based in Malaysia, preferably within the Klang Valley region, to facilitate quarterly in-person meetings and events.

Technical Skills:

• Salesforce admin knowledge including permission control, automation tools (e.g., Flow, Process Builder, Workflow).
• Experience using tools such as Salesforce Data Loader and change set migration tools.
• Hands-on experience using flow-chart tools (Lucid Chart, Miro etc.).
• Microsoft Office proficiency.
• Familiarity with relational databases and SQL (desirable).
• Salesforce certifications (desirable).

Personal Attributes:

• Result-driven and oriented with a keen attention to detail.
• Highly self-motivated and eager to learn.
• Strong problem-solving abilities and a desire to grow.
• Ability to learn to tackle business scenarios and deliver solutions.
• Openness to discussions, team-oriented, with a proactive approach.

What We Offer:

• A dynamic and challenging work environment with opportunities for professional growth.
• A company committed to developing you personally and professionally.
• A collaborative and supportive work environment with regular virtual and in-person team events.
• Remote/Work-from-home flexibility.
• Location: Malaysia

How to Apply:

If you are a driven and enthusiastic individual with the required skills and experience, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!