Team Leader: Banking (Service Operations) at Absa · Johannesb…

Team Leader: Banking (Service Operations) Location: Johannesburg Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Job Description Transactional Processes:: - Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively; - Accountable for ensuring seamless execution of day-to-day core processes; - Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks; - Ensure the team executes all duties in a timeous and efficient manner. These may include: KYC reviews, PEP reviews, Annual Client Reviews – Manage the rejections/rework rates and ensure corrective measures are implemented to address issues – Deliver all Project related initiatives within area of accountability Stakeholder Management:: - Build strong relationships with both global and local internal and external stakeholders. - Effectively communicate developments within areas of activity to all relevant stakeholders. - Ensure impeccable and timeous service levels - Liaise with various Business Units to achieve business objectives - Ensure that teams collaborate effectively to deliver a high level of client service - Liaise with Process and Projects Managers | Query resolution:: - Escalation point for issues and queries within areas of accountability - Undertake query resolution related to client portfolios | People: : - Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, - Actively coaches and develops team members; -Drive staff engagement by acting as a role model for the organization’s values and behaviours | : | : | : | : Education National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised