Specialist Solution Analyst at Absa in South Africa

Specialist Solution Analyst
Location: Sandton
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Work as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes
Job Description
Specialist System Analyst
Grade: AVP
Business Area: Technology / Business Banking Technology - Recoveries
Reports To: Lead Solution Analyst / Engineering Manager / Lead Technology Partner
Role Purpose
The Specialist System Analyst is responsible for analysing business requirements and translating them into detailed system, integration, and technical specifications that enable effective technology delivery. The role acts as the bridge between business stakeholders, architects, developers, QA teams, and operational users to ensure solutions are feasible, scalable, and aligned to business needs.
The incumbent owns the analysis of system functionality, configurations, interfaces, and technical impacts and supports the teams through the execution and completion of the system design.
Key Responsibilities
Requirements Analysis & Documentation
Analyse, and validate business and system requirements.
Translate business requirements into detailed technical specifications and user stories.
Document functional, non-functional, integration, and data requirements.
Ensure requirements are testable, traceable, and aligned to business objectives.
Facilitate requirement workshops and solution discussions.
System & Solution Design
Analyse existing systems and identify solution options.
Produce detailed system specifications and process flows.
Define configuration and integration requirements.
Collaborate with architects to ensure alignment with enterprise standards.
Identify solution gaps and recommend remediation approaches.
Delivery Support
Work closely with developers throughout the development lifecycle.
Clarify requirements and resolve design issues.
Participate in backlog refinement, sprint planning, and reviews.
Support implementation planning and release readiness activities.
Ensure delivered solutions meet agreed business outcomes.
Testing & Validation
Define acceptance criteria and support test case development.
Support SIT and User Acceptance Testing (UAT).
Validate system functionality against requirements.
Investigate defects and support root cause analysis.
Ensure appropriate solution quality before deployment.
Production Support & Continuous Improvement
Investigate production incidents and recurring system issues.
Analyse root causes and recommend permanent fixes.
Monitor solution performance and identify optimisation opportunities.
Support change requests, enhancements, and system upgrades.
Contribute to continuous improvement initiatives.
Minimum Qualifications
Essential
Bachelor's Degree in: Information Systems Computer Science Engineering Technology Related discipline / Solution Design Qualifications
Preferred
CBAP, CCBA or ECBA
Agile or SAFe Certification
TOGAF Foundation
SQL or Data Analysis Certification
Experience
Essential
5 years experience in System Analysis, Solution Analysis
5 years experience in Software Development, preferrably Salesforce or nCino related
Experience working within Agile and SAFe environments.
Experience producing technical specifications.
Experience working with developers and QA teams.
Experience supporting UAT and production deployments.
Preferred
Banking or Financial Services experience.
Experience with: Credit Systems Collections & Recoveries Platforms Salesforce nCino API Integrations Data and Reporting Solutions
Technical Competencies
System Analysis
Solution Design
Process Modelling
Data Analysis
API and Integration Analysis
SQL and Data Querying
Agile Delivery
User Story Definition
Root Cause Analysis
Testing and Validation
Stakeholder Management
Behavioural Competencies
Problem Solving
Analytical Thinking
Attention to Detail
Communication Skills
Stakeholder Engagement
Collaboration
Adaptability
Accountability
Continuous Improvement Mindset
Key Deliverables
Functional Specifications
System Specifications
User Stories and Acceptance Criteria
Process Flows and Solution Diagrams
Integration Specifications
Requirements Traceability Matrix
Testing Support Documentation
Root Cause Analysis Reports
Production Support Recommendations
Success Measures
Requirements quality and completeness
Reduction in delivery rework
UAT success rate
Production stability
Stakeholder satisfaction
Defect reduction
Delivery predictability
Solution adoption and value realization
Education
Bachelor's Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised