National Sales & Workplace Banking Manager at Absa · Gaborone

National Sales & Workplace Banking Manager Location: Absa Prime Plaza (BW) Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary Lead the end-to-end sales engine and workplace banking proposition to drive profitable customer acquisition, balance growth, and primacy across payroll-linked segments. Own the sales strategy, distribution productivity, corporate partnerships, and the operating cadence that ensures consistent delivery of revenue, deposits, lending, and cross-sell targets—while maintaining impeccable conduct, risk, and customer outcomes. Job Description A. Strategy & Growth Develop and execute the national sales strategy for Retail and Workplace Banking across all channels (branches, field, telesales, digital). Build and scale workplace banking partnerships with employers to drive payroll acquisition, primary relationship penetration, and ecosystems (credit, insurance, investments, payments). Design segment plays and campaigns. Own the sales forecast, pipeline coverage, and quarterly/annual delivery against targets. B. Distribution & Execution Drive branch and field sales productivity: call cycles, opportunity management, and conversion. Oversee corporate acquisition and onboarding motions (MOUs, data exchange, payroll mandates). Embed sales governance: pipeline discipline, cadence (daily huddles, weekly reviews, monthly performance boards), and root-cause problem solving. Partner with Digital to grow acquisition and journey conversion. C. Proposition & Pricing Co-own the workplace value proposition (benefits, rate differentials, fee waivers, bundles, rewards). Align pricing, offers, and incentives with margin objectives. Launch campaigns (new-to-bank payroll, revolving credit activation, Insurance, lending, Digital banking where applicable). D. Analytics, CRM & Enablement Implement CRM standards: lead assignment, SLA adherence, and next-best-action. Use advanced analytics to prioritize corporates and employee cohorts with the highest propensity. Run a sales enablement engine: playbooks, talk tracks, objection handling, onboarding. E. Risk, Compliance & Conduct Ensure compliance with KYC/AML, Treating Customers Fairly, data privacy, and regulatory directives. Maintain sales quality, documentation standards, and control effectiveness (1st line). Oversee complaints themes and remediate through process and training. F. Stakeholder Leadership Partner with Corporate/Business Bank for employer origination and cross-sell. Work with Marketing, Product, Operations, IT/Digital, Credit Risk, and HR for end-to-end delivery. Serve as the management face of Workplace Banking with key employer partners. KPIs & Metrics Growth & Acquisition New-to-bank salaried customers (monthly/quarterly/yearly) Payroll mandates won (# employers onboarded; # employees enrolled; enrolment rate %) Balance growth: deposits (current/savings), lending Digital acquisition/usage volume and conversion rate Productivity & Quality Lead-to-sale conversion %, cycle time Sales per FTE Persistency/12‑month retention, primary salary deposit rate, cross-sell per customer Financial & Risk Early delinquencies (30/60 DPD), first-payment default, NPS/complaints rate Audit findings closed on time, control effectiveness (RCSA, QA pass rates) Control and Governance Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. On a monthly basis review all reported incidents or risk events together with supporting investigating documents. Identify high-risk areas and create mechanisms to address risks in future. Ensure that adequate controls are in place and drive a culture of proactive compliance in the function. Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk. Ensure that there are zero findings on internal, external, or regulatory audits Stakeholder Management Build and maintain strong relationships with the business & support teams for driving the sales driven customer obsession agenda within the Bank Proactively develop relationships with key external stakeholders and vendors and key clients and external regulatory bodies Build and maintain strong stakeholder relationships by working closely with key internal support and control stakeholders (Branches, Product Teams, Sales Team, Business Intelligence, Marketing, Risk, Compliance and Legal) to communicate the customer voice Regularly communicate the sales growth vision & direction to all team (Tele Sales Agents) and other stakeholders Education Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)