Entry Specialist: Representative Telesales… at Absa · Johannesb…

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

KEY FOCUS AREAS

Treat customer fairly and ensure customer satisfaction. Ensure excellent and professional sales of all Instant Life products. Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales. Ensure that productivity targets are met. Achieve required NTU’s rates.

ACCOUNTABILITIES

• Actively contact prospective clients (cold calling, referrals, lead follow ups)
• Present and explain funeral policy products clearly and ethically
• Convert leads into completed policy sales
• Meet or exceed monthly sales targets (policies sold, premium value, conversion rate)
• Upsell or cross-sell additional cover options where appropriate
• Provide accurate information about benefits, premiums, waiting periods, and exclusions
• Maintain regular follow-ups with prospects
• Ensure high levels of customer satisfaction and retention
• Ensure full compliance with insurance regulations and company policies
• Provide full disclosure of terms and conditions
• Avoid misrepresentation or misleading sales tactics
• Collect and submit accurate documentation
• Adhere to POPIA/data protection standards (if applicable in your country)

Minimum requirements:

• RE 5 with 150 FAIS credits in Life Insurance products
• Basic Understand of Underwriting
• Minimum 2 – 3 years Life Insurance Sales, Customer Services or Retentions experience

Skills:

• High energy
• Good verbal communication skills
• Ability to work under pressure
• Strong track record of meeting targets
• Self-Motivated
• Time Management

Education

National Senior Certificate/ Matric (Grade 12): Finance (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised