Cards Acquiring Manager at Absa in Ebene, Plaines Wilhems, Mauriti

Cards Acquiring Manager Location: Ebene Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary • Acquiring new profitable merchants (POS, SoftPOS, Digital Payment solutions, E-Commerce & Wallet), to manage and develop long-term profitable relationships while ensuring first class customer service and maximizing business opportunities to achieve key objectives and goals. • Expand merchant acceptance across key segments (SMEs, corporates, online merchants). • Increase transaction volumes, revenue, and market share. • Retention of existing merchants and proper management of dormant merchants • Responsible for proper monitoring of merchants’ turnover to ensure maximising our share wallet. • Responsible for installation of POS terminals and rectifying level 2 technical issues, merchant training. • Ensure proper risks and control management. • Lead by example and to be a motivator for the Cards Merchant Representatives\Advisors as well as for the Cards Operations Support Job Description New Business Development Recruit new profitable business for the different line of business namely: POS, MPOS, SoftPOS,Digital Payment solutions, Dynamic Currency, ERP Integration,  Till Integration, E-Commerce and Wallet. Proactively create and develop business relationships with companies Merchant lifecycle management and improve turn-around-time (TAT) Build close working relationships with Corporate and Business Banking teams and other Group/external key business influencers to create business opportunities Build close relationship with International Banking Relationship Managers to further develop our e-commerce portfolio of merchants. Identification of cross sale opportunities and act upon leads with Corporate and Business Banking Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts Fully understand the workings of Absa Card and the pricing and risk strategy Mastering merchant profitability model Support implementation of new products by: Engaging relevant stakeholders Building a business case Completing all local product testing Closely monitoring local implementation Continually review, analyse merchant segmentation basis and recommend suitable product activity to target and sustain viable segments in line with Consumer Function Strategy. Partnership & Ecosystem Development to promote adoption of our range of digital payment solution. Customer Contact The role holder is responsible for managing and responding to merchant requirements on a face to face basis Continuously monitor merchants’ turnover and take appropriate actions to ensure profitability. Set up, install POS & Soft POS terminals and train merchants at their premises Set up Ecommerce merchants and train merchants Set up, Wallet and train merchants at their premises Establish, build and maintain on-going relationships with merchants and their staff through regular visits to develop and protect business income Develop a deep understanding of the needs and requirements of the merchant’s Make sound commercial judgments to retain and fully develop customer base Provide evidence of customer demands to influence new products, enhancement and solutions Develop and maintain excellent relationships with management companies to develop further our e-commerce portfolio. Build and operationalise a merchant feedback loop to improve satisfaction, reduce churn, and identify growth opportunities across the acquiring portfolio. Planning and Research & Risk and Governance Responsible for developing a personal sales plan to achieve targeted objectives and goals Personal time management of day to day activities to maximise return on resources Keeping fully updated on customer activities as reported in the media and via internal Group sources Maintain and understand the business environment in which the customer operates Knowledge of the external environment (Legal/Regulatory/competitors) Constantly update knowledge on all products and services offered by Absa card Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) Mandatory Risk and Control objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Role/Person Specification Technical skills / Competencies Sound technical knowledge of POS, E-Commerce and Wallet solutions Excellent Communication skills Relationship Management skills Interpersonal skills Sales & Negotiation skills Knowledge, Expertise and Experience Knowledge: Sound knowledge of the chargeback process Knowledge of the different payment acceptance solutions provided by Absa Bank Mauritius Limited Sound knowledge of the card payment industry Qualifications/ Experience: At least 5 years of experience in the card payment industry Preferred: Degree with minimum 4 years relevant experience or equivalent of 7 years bank related experience Education Higher Diplomas: Business, Commerce and Management Studies (Required)