Assistant Relationship Manager at Absa · Johannesb…

Assistant Relationship Manager Location: Absa House - ABT Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary • Support the RM to deliver full year STP: Revenue, Balance Sheet (Assets & Liabilities) • Active use of Salesforce system for Pipeline and Call report logging. • To be the preferred partner for clients through Service Client Engagement and Service Delivery • Client Survey and Complaints Management. Job Description COMPANY (60%) Drive Client uptake and utilization of Digital channels (AAO, GepG, Bulk Mobile disbursements) e.tc. Identify Income opportunities through service engagements and monitor Pipeline on Salesforce: Actively do qualitative analysis of MYMI data with regards to Income management e.g. check drop in income / dormancy / decrease in volumes / income leakage/ pricing implementation correct Support RM to drive liabilities growth with increased focus on higher yield LCY and FCY CASA Ba Cross sell and upsell on existing Clients: o   Clients not using their facilities. o   Clients not using EB- payments and collections o   Client who has opened account but are not using the accounts (Dormancy/NTB) Support RM to win Primary Banker Mandate Empower colleagues to take ownership and deliver a quick turn- around.  Always ensure quality and work to reduce the number of incidents, queries and complaints. Monitor Shadow Revenue targets in FX, Card Acquiring, and any other RBB income. Excesses to be managed with clients and solutions to be found after analysis of excesses or proactively via the credit review process or the like (By 10am). Excesses will include settlement limits being put into place to ensure BAU efficiencies. Closed dormant accounts; Excess management response; identify trends and use in discussion with Credit Adhere to clean desk policy and comply with the Chinese wall and Confidentiality policy. Ensure client drawdown, repayment and security maintenance documents are submitted on time to RCU for processing with the exception of LCs request. Ensure preparation and submission of relevant documents to Auditors for reviews and medium risk reviews.