ABRAMS→
Systems Support Technician at ABRAMS in New York, NY
Skills
Job Description
**This position is a union role represented by UAW Local 2110 and is subject to the terms of the Collective Bargaining Agreement.**
Overview
If you're looking to grow your career at a company where creativity meets legacy, ABRAMS is the place for you. As a trailblazer in illustrated publishing since 1949, ABRAMS continues to set the standard for beautifully crafted books across art, design, culture, and children’s literature. We’re looking for a Systems Support Technician to join our IT team.
The Systems Support Technician will provide user support for our computer applications and platforms. This position involves troubleshooting technical issues, configuring hardware/software, and providing assistance to our staff in person on a daily basis. The ideal candidate will possess a strong background in customer service, problem-solving, and technical support, with the ability to adapt to new technologies and systems.
What you’d be doing:
- Respond to user requests for technical assistance in person, via phone, or electronically.
- Diagnose and resolve hardware and software issues related to desktop and office technology.
- Configure and procure desktop hardware and software for staff use.
- Provide support for A/V systems in conference rooms.
- Maintain and support office printers and other tech-related hardware.
- Research and troubleshoot technical questions using available resources.
- Log all help desk interactions and provide detailed reports on support requests.
- Inform management of recurring technical issues and provide recommendations for improvement.
- Stay current with system updates, changes, and advancements.
- Assist with additional technology-related tasks as assigned by the supervisor.
We’re looking for someone who has:
- Bachelor's degree preferred.
- Experience with troubleshooting and providing help desk support in a corporate environment.
- Strong knowledge of industry-standard office productivity software and platforms.
- Proficiency with Microsoft Office 365, JAMF, Mac and Windows OS, and video conferencing systems.
- Ability to prioritize and manage multiple technical issues simultaneously.
- Strong communication skills, both oral and written.
- A customer-service focused mindset, with proven experience resolving user problems.
- Flexible and adaptable to changing systems and technological needs.
This position is in New York, NY, and follows a hybrid work schedule, requiring in-office presence three days per week.
The base salary range for this position is ($67,000 - $73,000) per year. The final offer will be determined based on factors such as experience, skills, and qualifications.
What We Offer:
- Generous paid holidays and Summer Fridays.
- Company-paid time off during the last two weeks of the year.
- Comprehensive health benefits, including short-term and long-term disability.
- Retirement savings (401k) and life insurance.
- Paid time off and professional development opportunities.
About ABRAMS
Founded in 1949 as the first U.S. publisher to specialize in art and illustrated books, ABRAMS has a long-standing reputation for publishing visually stunning, critically acclaimed, and bestselling works. Today, ABRAMS continues to lead in the creation and distribution of high-quality books across a wide range of categories—including art, photography, design, fashion, entertainment, cooking, craft, and popular culture—as well as award-winning children’s and young adult titles under imprints such as Abrams Books for Young Readers, Amulet Books, and Abrams Appleseed.
Headquartered in the creative heart of New York City, ABRAMS is home to a passionate team of editors, designers, marketers, and publishing professionals who bring bold ideas to life in collaboration with celebrated authors, artists, chefs, photographers, and cultural icons. Our books are distributed globally and have helped shape conversations in classrooms, kitchens, museums, and living rooms around the world.
ABRAMS is deeply committed to diversity, equity, and inclusion—both in the stories we publish and in the culture we foster. Through programs like the ABRAMS Amplify Award, we uplift and support underrepresented voices in children’s publishing. Internally, we promote inclusive hiring practices and an environment where employees of all identities, backgrounds, and lived experiences are encouraged to bring their full selves to work.
At ABRAMS, creativity, integrity, and collaboration are the foundation of everything we do. If you’re inspired by books that make a difference and want to be part of a team that values art, impact, and inclusion, we invite you to join us. Learn more at abramsbooks.com.