IT Support Analyst at Abound in London, England, United Kingdom

About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the Role We are looking for a capable and ambitious IT Support Analyst to join our growing technology team in a Microsoft cloud-first environment. This is a junior-to-mid level role suited to someone who has a strong interest in IT support foundations and wants to develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365. You do not need to be an expert in every area from day one. We are looking for someone with the right technical aptitude, attitude, and problem-solving approach. You may already have hands-on experience with tools such as Microsoft Intune, Entra ID, Microsoft 365, macOS support, JAMF, UniFi, or Teams Rooms, or you may have supported some of these technologies and want to grow into broader ownership over time. You will work closely with the IT Manager and gain exposure to a modern stack including Microsoft Intune, Entra ID, Microsoft 365, Logitech meeting room technology, and UniFi networking. The role will involve day-to-day support, but also structured involvement in device management, access controls, compliance, documentation, and IT improvement projects. This is a great opportunity for someone early in their IT career who wants to move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist. What you'll be doing: - Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement. - Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. - Support Windows Autopilot provisioning and endpoint lifecycle processes. - Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. - Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. - Assist with Privileged Identity Management (PIM) role assignments and access reviews. - Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. - Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. - Maintain accurate asset records, user records, and system documentation. - Contribute to ongoing improvements in device management and access controls. Who you are: - Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). - Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. - Solid understanding of device compliance and MDM principles in a BYOD environment. - Strong Windows 11 troubleshooting skills and working knowledge of macOS. - Experience supporting iOS and Android device enrolment and policy enforcement. - Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). - Experience implementing MFA and access control policies. - Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. - Strong communication skills and a structured, methodical approach to support. - PowerShell scripting for automation or reporting. - Experience in a fintech or regulated environment. - Experience with UniFi networking stack. - Familiarity with macOS. Qualifications - College/University qualification in IT, Computer Science, or related field (preferred but not essential). - Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900). What we offer - Everyone owns a piece of the company - equity - Hybrid with 3 days a week in the office - 25 days’ holiday a year, plus 8 bank holidays - 2 paid volunteering days per year - One month paid sabbatical after 4 years - Employee loan - Free gym membership - Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering