Service Operations Coordinator at ABM Industries in Benicia, CA

Summary: ABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. The Service Operations Coordinator will be responsible for scheduling, dispatching technicians, and managing work orders to ensure efficient service delivery and operational effectiveness. Responsibilities: - Coordinate and dispatch technicians and subcontractors for preventative maintenance, repairs, installations, and emergency service calls while optimizing schedules and routes - Manage work orders end-to-end in service systems (e.g., Alliance), including creation, updates, audits, and completion tracking - Administer maintenance agreements, including system setup, equipment entry, documentation, and ongoing updates - Maintain service operations records, reports, and logs (PM reports, payroll, mileage, CARE reporting, agreements, and work order documentation) - Partner with Service Managers, Project Managers, and sales teams to support scheduling, proposals, reporting, and invoicing documentation - Coordinate vendors and subcontractors, including onboarding, PO issuance, scheduling, file maintenance, and basic AP support - Oversee inventory, parts ordering/tracking, fleet coordination, and equipment/asset management (tools, vehicles, uniforms, supplies) - Support daily operations including payroll processing, onboarding/offboarding, permit preparation (e.g., boiler annuals), customer escalations, and field service technology usage Required Qualifications: - Mechanical aptitude with the ability to ask questions and anticipate next steps in service processes is critical - Experience with dispatching, scheduling, and field service coordination within HVAC, mechanical, or facilities service operations - Proficiency with Microsoft Office Suite - You take pride in delivering great customer service, staying organized, being a reliable team player, and showing up ready to work every day - Ability to manage service agreements, documentation, and data entry with accuracy Preferred Qualifications: - Experience with CMMSs (computerized maintenance management systems) - Experience managing vendor coordination, purchase orders, and inventory tracking Required Skills: Mechanical aptitude, Dispatching, Scheduling, Field service coordination, Microsoft Office Suite, Service agreement management, Data entry, Computerized maintenance management systems (CMMS), Purchase order management, Inventory tracking Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members, ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply., ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status., ABM is committed to working with and providing reasonable accommodation to individuals with disabilities., ABM participates in the U.S. Department of Homeland Security E-Verify program., ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military., With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.