Post-Event Janitorial Project Manager at ABM Industries in Lincoln, NE

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications. 
• Excellent verbal and written business communication skills.

Project Management & Client Relations: 

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
• Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing:

• Develop and maintain solid relationship with customer and be the face of ABM for the customer; 
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

Financial:

• Inventory control to ensure labor and supplies are within budget;
• Report accidents and property damage in an accurate and timely manner.

• Preferred Knowledge/Experience:
• At least 3 years of experience managing employees.
• Experience with Sports and Entertainment industry a plus
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)