Operations Support Supervisor at ABM Industries in Cleveland, OH

Responsibilities
Facilities Maintenance & Service Requests

· Perform routine inspections of the facility to identify maintenance, repair, or safety needs.

· Complete light to moderate maintenance and repairs, including basic HVAC support, electrical, plumbing, touch-up painting, and general repairs.

· Respond to and resolve service requests and work orders in a timely and professional manner.

· Maintain accurate records of work performed, work orders, and inspections.

· Escalate complex or unresolved issues and coordinate with facilities management or external vendors as needed.

· Assist with office furniture setup, equipment moves, and minor facility improvements or projects.

Safety, Compliance & Inventory

· Ensure all work is completed in compliance with OSHA, health, and safety regulations.

· Conduct safety inspections and report hazards or compliance concerns promptly.

· Monitor, maintain, and order maintenance and cleaning supplies as needed.

· Maintain an organized inventory of tools, equipment, and materials.

Janitorial Supervision & Quality Control

· Provide direct supervision to janitorial employees, including daily task oversight.

· Ensure cleaning services are completed to client cleanliness, sanitation, and safety standards.

· Conduct regular inspections to ensure quality control and address any deficiencies.

· Train staff on proper cleaning techniques, equipment use, and safety protocols.

· Respond to urgent cleaning requests or facility needs as they arise.

Communication & Coordination

· Serve as the onsite point of contact for daily facility and custodial needs.

· Communicate regularly with facility management regarding maintenance issues, cleaning standards, and improvement opportunities.

· Support special projects, events, or additional duties as assigned.

Qualifications
· High school diploma or equivalent required.

· 3 years of handyman experience or facilities maintenance experience.

· 1 year of supervisory experience.

· Bilingual – Spanish & English

· Working knowledge of general maintenance, HVAC basics, electrical, plumbing, and cleaning best practices.

· Strong organizational, problem-solving, and time-management skills.

· Ability to work independently while also leading and supporting a small team.

· Comfortable working in a fast-paced, hands-on environment.

Physical & Work Environment Requirements

· Ability to stand, walk, bend, lift, and perform physical tasks throughout the shift.

· May involve lifting heavy items and working in varying conditions.

· Exposure to cleaning chemicals, tools, and general facility environments.

Qualifications
· High school diploma or equivalent required.

· 3 years of handyman experience or facilities maintenance experience.

· 1 year of supervisory experience.

· Working knowledge of general maintenance, HVAC basics, electrical, plumbing, and cleaning best practices.

· Strong organizational, problem-solving, and time-management skills.

· Ability to work independently while also leading and supporting a small team.

· Comfortable working in a fast-paced, hands-on environment.

Physical & Work Environment Requirements

· Ability to stand, walk, bend, lift, and perform physical tasks throughout the shift.

· May involve lifting heavy items and working in varying conditions.

· Exposure to cleaning chemicals, tools, and general facility environments.