Janitorial Account Supervisor at ABM Industries in Hickory, NC

Janitorial Account Supervisor

Location: Hickory, NC, United States

• Supervise the daily activities of operations team members.
• Set priorities for the team to ensure completion of tasks.
• Effectively recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.
• Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
• Ensure work assignments and schedules meet department, facility, and contractual needs.
• Respond to client inquiries, requests, and concerns.
• Utilize company policies and guidelines to solve work problems.
• Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
• Meet with clients to ensure needs and expectations are being met.
• Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels and daily schedules.
• Special projects and other duties as assigned.

• Ability to adjust work schedule as needed to support the operation.
• Ability to effectively lead a staff of direct reports.
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
• Basic understanding of computer programs, including Microsoft Office.
• Ability to work in a fast-paced work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent team building and planning skills.
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.
• Supervise janitorial staff

• At least 2 years of experience supervising employees.
• Experience with commercial cleaning industry is a big plus.
• Ability to work in a fast-paced environment
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)