Account Supervisor at ABM Industries in Houston, TX

Key Responsibilities Team & Account Management

• Supervise a team of 45 employees across multiple facilities.
• Conduct routine inspections and ensure all areas meet cleanliness and safety standards.
• Ensure staff are punctual, properly trained, and equipped to perform their duties.
• Maintain awareness of each building’s layout and operational needs.

Client & Employee Engagement

• Serve as the face of ABM for clients and employees during the evening shift.
• Respond promptly to client requests and coordinate work orders.
• Foster a culture of accountability, responsiveness, and professionalism.

Operational Excellence

• Manage payroll and scheduling for union staff.
• Utilize technology (email, mobile apps, software systems) to streamline operations.
• Ensure compliance with union codes and ABM standards.

Training & Development

• Mentor team members and promote a supportive, growth-oriented environment.
• Encourage independence and confidence in supervisors and staff.

Success in the First 90 Days

• Develop a deep understanding of each account and its unique needs.
• Build rapport with employees and clients across all shifts.
• Demonstrate proactive leadership and minimize reliance on onsite supervisors.

Must-Have Qualifications

• 2–5 years of management experience in custodial, facilities, or service environments.
• Strong technical proficiency (email, mobile apps, software systems).
• Excellent communication and organizational skills.
• Ability to manage payroll and coordinate work orders.
• Willingness to travel between accounts as needed.

Nice-to-Haves

• Experience in union environments.
• Background in multi-site operations or facility management.

Work Environment

• Fast-paced, client-facing, and highly collaborative.
• Diverse team across multiple buildings and shifts.
• Requires adaptability, emotional intelligence, and a hands-on leadership style.