Employee Relations Advisor at ABM · Hounslow

JOB TITLE: Employee Relations Advisor

REPORTING TO: HR Manager

HOURS: 40 Hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Employee Relations function exists to create a positive, inclusive and high-performing workplace by enabling managers at all levels to make confident people decisions while ensuring specialist Employee Relations expertise is available where organisational complexity, contractual requirements or workforce risk require intervention.

Supporting the delivery of the People Strategy, Employee Relations operates as a single specialist team through a tiered service model with the flexible deployment of dedicated and shared specialist resources. This enables ABM to deliver consistent Employee Relations support across the UK & Ireland while recognising the unique operational and contractual requirements of client-funded and strategically significant accounts.

The function is built on four core principles:

• Manager Enablement – equipping managers through self-service, guidance, toolkits and coaching.

• Flexible Deployment – providing specialist capability through dedicated and shared Employee Relations resources.

• Governance & Standards – ensuring one governance framework, one methodology and consistent service standards across all Employee Relations activity.

• Strategic Partnership – working collaboratively with Industrial Relations, HR Business Partners, Centres of Excellence and operational leaders to proactively improve organisational performance, employee experience and workforce capability.

Through proactive intervention, organisational insight and continuous improvement, the Employee Relations function supports business growth, strengthens organisational capability and creates a positive employee experience across the UK & Ireland.

ROLE OVERVIEW AND PURPOSE

Reporting to the Senior Employee Relations Manager, the Employee Relations Advisor provides specialist Employee Relations advice and operational case management across the UK & Ireland, enabling managers at all levels to manage people matters fairly, consistently and in line with Company policies, employment legislation and organisational values.

Operating as part of a single specialist Employee Relations team, the role delivers Employee Relations services through a tiered service model with the flexible deployment of dedicated and shared specialist resources. The Employee Relations Advisor may support dedicated client contracts or shared business areas depending on organisational priorities, while operating within one governance framework, consistent methodology and service standards.

The role is responsible for managing a broad range of Employee Relations cases, providing practical guidance and coaching to managers, conducting investigations and supporting the early resolution of workplace issues. Through proactive intervention, effective case management and collaborative working with HR Business Partners and wider People teams, the Employee Relations Advisor contributes to a positive employee experience, organisational performance and the successful delivery of the People Strategy.

All Employee Relations roles are expected to work flexibly across dedicated client teams and shared specialist resources in line with business priorities, contractual requirements and the Employee Relations Operating Framework.

KEY RESPONSIBILITIES

Employee Relations Case Management

Deliver timely, commercially focused and legally compliant Employee Relations advice and case management that enables managers to confidently resolve people matters while maintaining a positive employee experience.

Responsibilities

• Manage a portfolio of Employee Relations cases, including performance, conduct, attendance, grievance and capability matters.

• Provide practical Employee Relations advice and guidance to managers at all levels.

• Conduct investigations and prepare clear, evidence-based investigation reports.

• Support managers through formal Employee Relations processes, ensuring consistency and compliance.

• Identify opportunities for early intervention and informal resolution where appropriate.

• Escalate complex or high-risk matters in line with the agreed operating framework.

Manager Enablement & Coaching

Build manager capability by providing practical coaching and guidance that improves confidence and consistency in managing people matters.

Responsibilities

• Coach managers through Employee Relations processes and conversations.

• Support managers in the effective use of Employee Relations toolkits, templates and guidance.

• Promote self-service and encourage consistent application of policies and procedures.

• Identify recurring manager capability gaps and share insights with the wider Employee Relations team.

Employee Relations Service Delivery

Deliver a high-quality Employee Relations service through flexible deployment across dedicated client teams and shared specialist resources.

Responsibilities

• Deliver Employee Relations support across dedicated or shared resources, depending on business demand and contractual requirements.

• Maintain consistent service delivery regardless of deployment model.

• Collaborate with Employee Relations Case Co-ordinators to ensure smooth case progression.

• Support effective allocation and prioritisation of cases.

• Contribute to service performance and operational excellence.

Governance, Risk & Quality

Ensure Employee Relations activity is delivered consistently, fairly and in accordance with governance standards, Company policies and employment legislation.

Responsibilities

• Apply Employee Relations policies, procedures and governance standards consistently.

• Maintain accurate and timely case records.

• Produce high-quality documentation and correspondence.

• Support case reviews and quality assurance activities.

• Identify potential organisational or legal risks and escalate appropriately.

• Ensure confidentiality and professionalism at all times.

Employee Experience & Continuous Improvement

Improve organisational outcomes through proactive Employee Relations support, insight and continuous improvement.

Responsibilities

• Promote early resolution of workplace issues.

• Contribute to a positive employee experience through fair and consistent case management.

• Identify trends and recurring Employee Relations issues.

• Contribute ideas to improve Employee Relations processes, documentation and manager resources.

• Support continuous improvement initiatives across the Employee Relations function.

Collaboration & Partnership

Develop effective working relationships that support integrated people solutions and successful business outcomes.

Responsibilities

• Build strong working relationships with HR Business Partners, Centres of Excellence and operational leaders.

• Work collaboratively with the Industrial Relations & Policy Manager where appropriate.

• Support organisational change initiatives and wider People projects.

• Contribute to a collaborative, customer-focused Employee Relations function.

Essential

• CIPD Level 5 qualification (or equivalent professional experience).

• Degree or equivalent professional experience in Human Resources or a related discipline.

Desirable

• Experience supporting Employee Relations within a large, complex or outsourced organisation.

• Working knowledge of Irish employment legislation.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.