Customer Service Representative (Remote) at ABC Legal… · Remote

Summary: ABC Legal Services is the national leader in service of process, with a focus on advancing technology and business processes. They are seeking a Customer Support Specialist to address customer questions and issues, ensuring a high-quality customer experience while managing orders and collaborating with other teams. Responsibilities: - Respond to customer support tickets, including answering questions and resolving issues related to existing orders - Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online - Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field - Document issues in Confluence - Visit court dockets for information on case filing and occasionally pull filed papers - Perform other job-related duties as assigned Required Qualifications: - High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone - Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred - Document manipulation experience - Ability to read, write, and speak English - Ability to transcribe information, review an order, investigate issues and implement solutions - Ability to perform repetitive tasks with accuracy - Ability to maintain a high level of work product in often stressful situations - Ability to anticipate issues and circumvent them - Ability to implement new processes and changes and improve performance - Typing speed of at least 55 wpm Required Skills: Customer support, Call center experience, Microsoft Outlook, Microsoft Excel, Microsoft Word, PDF Editor, Phone systems, Document manipulation, Typing speed 55 wpm Benefits: Health, Dental, Vision insurance, 401(k) with company matching, Paid time off, 7 Paid company holidays, 4 Floating holidays per-year, Life Insurance and AD&D Insurance, Long Term Disability, Health Care Reimbursement Flexible Spending Account, Dependent Care Flexible Spending Account, EAP (Employee Assistance Program), Pet Insurance