Court Support Specialist at ABC Legal Services in Remote

Summary: ABC Legal Services is the national leader in service of process, with a focus on advancing technology and business processes. The Court Support Specialist plays a vital role in ensuring timely communication with courts to manage court filings and provide accurate updates to team members and clients. Responsibilities: - Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders - Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients - Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy - Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers - Relay relevant, updated information from Courts to our process servers and customers as appropriate - Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court - Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed - Perform other job-related duties as assigned Required Qualifications: - High school diploma / GED required - Strong communication skills, both written and verbal - Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails - Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes - Document manipulation experience (PDFs) - Ability to perform repetitive data-entry tasks with accuracy - Ability to read, write and speak English - Quick learner and willing to learn and grow Preferred Qualifications: - Legal experience preferred - Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position Required Skills: Legal experience, Customer support experience Important Skills: Microsoft Office Suite, Document manipulation Nice-to-Have Skills: Remote communication, Data entry accuracy, Quick learner Benefits: Health, Dental, Vision insurance, 401(k) with company matching, Paid time off, 7 Paid company holidays, 4 Floating holidays per-year, Life Insurance and AD&D Insurance, Long Term Disability, Health Care Reimbursement Flexible Spending Account, Dependent Care Flexible Spending Account, EAP (Employee Assistance Program), Pet Insurance