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Quality Process and Documentation Specialist at Abbott · Abbott…
Skills
Job Description
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of .
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The Quality Process and Documentation Specialist plays a key role in ensuring the stability, compliance, and continuous improvement of Change and Release Management processes for the ServiceNow Global Platform. This role partners closely with platform leadership and stakeholders to embed quality standards, maintain audit‑ready documentation, and support reliable platform delivery within a regulated enterprise environment.
What You’ll Work On
- Drive and sustain Change Management and Release Management processes aligned with ITIL, Agile delivery models, and regulatory requirements
- Ensure consistent, compliant execution of governance and platform processes, with a strong focus on audit readiness
- Identify process gaps, risks, and inefficiencies and lead continuous improvement initiatives
- Develop, maintain, and govern high‑quality technical and user documentation, including process guides, release documentation, and operational manuals
- Own and manage complex technical document repositories and documentation lifecycle activities
- Serve as a subject matter expert in ITSM, supporting multiple user groups and resolving complex business and technical challenges
- Partner with platform leadership, support teams, and cross‑functional stakeholders to enable effective releases and quality initiatives
- Coach and mentor less senior team members on process quality, documentation standards, and ITSM best practices
Required Qualifications
- Comprehensive knowledge of IT Service Management (ITSM) with hands‑on expertise in Change Management and Release Management
- Strong working knowledge of ITIL frameworks and Agile methodologies
- Proven experience developing and maintaining complex technical documentation in regulated enterprise environments
- Ability to independently execute highly complex or specialized projects with minimal supervision
- Excellent written communication, technical writing, and documentation management skills
- Strong analytical mindset with a focus on quality, governance, and compliance
Preferred Qualifications
- Experience supporting or governing the ServiceNow platform in a global enterprise environment
- Background in systems engineering, systems analysis, process design, or process re‑engineering
- Experience working in regulated industries with audit and compliance requirements
- Demonstrated ability to influence, collaborate, and partner effectively across technical teams and leadership levels
- Experience coaching or mentoring team members on ITSM, quality, or documentation practices
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$99,300.00 – $198,700.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
IT Business Relationship Management
DIVISION:
BTS Business Technology Services
LOCATION:
United States > Abbott Park : AP14/A/B
ADDITIONAL LOCATIONS:
United States > Chicago : Willis Tower Building 233 S Wacker Dr.
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf