Credit and Collections Specialist at Abbott in Philippines

Credit and Collections Specialist Location: Philippines - Taguig City JOB DESCRIPTION: Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. The position of Credit & Collections Specialist is within eScreen located in the Philippines. The role is responsible for managing and monitoring credit accounts to ensure timely payments, resolving payment issues, and implementing strategies to improve collection efficiency. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to achieving collection targets while maintaining professionalism and ethical standards. This job description will be reviewed periodically and is subject to change by management. ESSENTIAL DUTIES AND RESPONSIBILITIES – (KEY ACTIVITIES) Manage and monitor credit accounts to ensure timely payments. Monitor aging reports to identify overdue accounts. Communicate effectively with clients and customers to resolve payment issues. Contact customers regarding unpaid invoices and coordinate payment commitments. Conduct outbound calls, send follow‑up emails, and issue payment reminders to customers with outstanding balances. Analyze account data and prepare reports using advanced Excel functions. Develop strategies to improve collection efficiency and reduce delinquency. Escalate delinquent accounts based on company policies. Record customer payments (checks, ACH, wire, etc.) in the accounting system if needed. Investigate and resolve billing discrepancies, short payments, disputes, and unapplied cash issues. Prepare and update credit and collections reports, including aging summaries, high‑risk accounts, and collection progress. Collaborate effectively with cross‑functional departments—including Sales, Billing, Customer Service, Finance, and Operations—to resolve account issues, address customer concerns, and ensure timely payment collection. Lead and guide team members when necessary to achieve departmental goals. Maintain ethical standards and confidentiality in all transactions. Performs other accounting tasks and projects required to support Accounting/Finance Operations Department Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA) Other duties as assigned. DIMENSIONS EDUCATION/EXPERIENCE EDUCATION: Completed at least 4 years in College or with an Associate or Bachelor’s Degree related in Business, Finance or Accounting Course. Experience in credit, collections, accounts receivable, or billing operations. SKILLS AND ABILITIES: Must have strong oral and written communication skills. Experience with Microsoft Navision Dynamics (Optional) High proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis). Strong ethical standards and integrity in handling financial data. Excellent communication and negotiation skills for client and customer interaction. Aggressive in achieving targets while maintaining a professional and customer-friendly attitude. Strong time management and organizational skills. Must be detail oriented but also be able to work in a fast paced environment Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time. Strong critical thinking and problem-solving skills. Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours Must have the ability to work collaboratively with the team, juggle projects/tasks for multiple clinics at once and meet strict deadlines Ability to work independently and prioritize tasks Leadership qualities with the ability to mentor and guide others. KNOWLEDGE: Internal – At least 2 years tenure in eScreen External – 1 year of experience in Accounts Receivable/ Credit and Collection SPAN OF CONTROL/COMPLEXITY N/A LEADERSHIP/TALENT MANAGEMENT N/A CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL REQUIREMENTS N/A The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)