Commercial & Customer Service Manager - Diagnostics at Abbott · Dublin

Commercial & Customer Service Manager - Diagnostics Location: Ireland - Dublin JOB DESCRIPTION: About Abbott At Abbott, we’re committed to helping people live their best possible life through the power of health. Our Diagnostics division delivers innovative solutions that enable faster, more accurate decision-making—improving patient outcomes worldwide. The Opportunity We are seeking a Commercial & Customer Service Manager to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery. You will play a critical role in driving sustainable growth, enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team. Key Responsibilities Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement Lead and develop a high-performing Customer Experience, Service, and Sales team Define and execute strategic business development and account growth plans Build strong relationships with senior stakeholders, including public sector partners (HSE) Drive tender engagement and contract success, ensuring compliance with procurement frameworks Enhance customer satisfaction, retention, and long-term value through a customer-centric approach Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence Monitor KPIs, drive accountability, and implement continuous improvement initiatives Lead margin improvement and cost-efficiency initiatives Manage supplier partnerships to improve service quality and reduce risk Ensure full compliance with Abbott’s quality, regulatory, and operational standards About You Proven experience in sales leadership within healthcare or diagnostics Strong track record of delivering commercial growth and operational excellence Experience managing and developing high-performing teams Demonstrated ability to influence senior stakeholders and decision-makers Skilled in solution selling, account management, and strategic planning Comfortable working across matrix and virtual environments Qualifications University degree (or equivalent) Sales management experience in a global healthcare organisation Technical/diagnostics background desirable Why Join Abbott? Lead a critical market with significant growth potential Join a global organisation committed to innovation and impact Work in a collaborative, purpose-driven environment Competitive compensation and career development opportunities Apply Now If you are a commercially driven leader passionate about delivering exceptional customer experience and driving business growth, we want to hear from you. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: CRLB Core Lab LOCATION: Ireland > Dublin : Liffey Valley, Block B ADDITIONAL LOCATIONS: WORK SHIFT: Ie - 35.0Hst0 (Ireland) TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment Additional Locations: Ireland : Remote