Technical Support Engineer at ABB in Västerås, Västmanland, Sweden

Technical Support Engineer Location: Vaesteras, Vastmanland County, Sweden At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Manager __ You will be part of the service organization for ABB Motion Service, in Västerås. We provide service to the global installed base of high voltage rotating machines. At ABB, we are proud to offer you an environment where we value personal and professional development. Your Responsibilities We are looking for a customer-focused and collaborative Technical Support Engineer to join our team. In this role, you will provide technical support to local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction. ·  Provide technical support to local service units, external customers, and internal teams ·  Handle warranty cases for factory products, including technical investigations and root cause analysis ·  Manage and follow up on support cases in a shared case management system ·  Ensure cases and projects are handled in a structured, professional, and high-quality manner ·  Deliver clear and effective communication from both a technical and customer perspective ·  Contribute to continuous improvement and knowledge sharing within the team Qualifications ·  A couple of years of experience in a similar role ·  Experience from a technical field, preferably within electrical machines ·  Strong team player with a continuous improvement mindset ·  Ability to identify and implement better ways of working to improve customer service and efficiency ·  Customer-focused with a strong commitment to delivering high service levels ·  Good communication skills in both Swedish and English ·  Experience with SAP is considered an advantage ·  Positive attitude and ability to contribute to a collaborative and supportive work environment More about us ABB Motion High Power Division (Machines) offers a comprehensive product portfolio of large motors, generators and synchronous condensers. From general purpose to highly customized designs, across all major industries and applications, including some in the toughest and most demanding environments. Recruiting Manager, Magnus Johansson +46 70 508 96 21, will answer your questions about the position. Union representatives; Unionen: Katja Saari, +4673- 077 05 02; Ledarna: Mats Wahlund, +4676- 769 80 07; Sveriges ingenjörer: Håkan Sjöberg, +4670- 396 00 02. We look forward to reading your application in PDF format. Last day to apply is May 27th. Please note that to be eligible for employment at ABB Sweden, you will need to pass our preemployment screening steps. This includes a reference check, a drug test, and could also include an extended background check. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.