Customer Care Leader - AT, CH, PL, CZ, SK (f/m/d) at ABB · Brno

Customer Care Leader - AT, CH, PL, CZ, SK (f/m/d) Location: Eggelsberg, Oberosterreich, Austria At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Region Managing Director Central Europe __ As Customer Care Leader, you will oversee end‑to‑end customer support to ensure a seamless customer experience and strong operational performance. You will drive service improvements, standardize processes, and enhance cross‑functional collaboration. Your team will manage order processing, customer support, inventory planning, and logistics to ensure reliable service, on‑time delivery, and high customer satisfaction. Your role & responsibilities • Drive Customer Care Excellence: Lead customer support processes across local Sales units, ensuring efficient inquiry-to-delivery workflows and high customer satisfaction. • Lead Order Management & Service Performance: Oversee order processing, delivery coordination, and key service metrics including on-time delivery, DIH, and NPS. • Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Product Marketing, and Logistics to resolve customer issues and improve after-sales support. • Manage Inventory & Logistics Operations: Coordinate purchasing, warehouse activities, and import/export processes to maintain optimal inventory and delivery performance. Qualifications for the role • Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field. • 8+ years of experience in customer care, sales support, order management, supply chain, or customer operations leadership roles. • Strong expertise in customer service operations, order fulfillment processes, logistics coordination, and inventory planning. • Proven experience leading teams and collaborating cross-functionally with Sales, Marketing, and Operations to improve service performance and customer satisfaction. • Solid understanding of warehouse management, import/export processes, and supply chain operations in an international business environment. • Excellent stakeholder management, leadership, communication, and problem-solving skills, with fluency in English. The minimum compensation in Austria, in accordance with the electrical and electronics industry collective agreement, is 66.676,26 EUR annual for a full-time position as of May 2025. But we would be pleased to speak in person about your compensation package in relation to your qualifications and experience! More about us: Machine Automation, ABB ABB’s Machine Automation division delivers automation solutions and services for machine and factory applications across industries such as consumer-packaged goods, printing, life sciences, plastics, energy and maritime. With its B&R’s product portfolio, the division delivers integrated control and software, motion control, mechatronics, and machine automation technologies designed to simplify processes and optimize factory operations. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBcareers #LI-Hybrid #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Additional Locations: Krakow, Lesser Poland, Poland, Nove Mesto nad Vahom, Trenciansky kraj, Slovakia, Zurich, Zurich, Switzerland, Brno, Jihomoravský kraj, Czechia