Skip Tracers/Collections-nigh shift at AAR Financial · Gurugram

• Contacting Delinquent Borrowers: Reach out to borrowers with overdue loans through phone calls, emails, or letters to remind them of their payment obligations.
• Negotiating Payment Arrangements: Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations.
• Assessing Borrower’s Financial Situation: Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts.
• Managing Collection Records: Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised.
• Escalating Accounts: Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary.
• Ensuring Compliance: Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations.
• Negotiating Debt Forgiveness or Reductions: Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers.
• Monitoring Payments: Track and monitor the borrower’s repayment progress to ensure that payments are made according to the agreed-upon schedule.
• Sending Payment Reminders: Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans.
• Dealing with Disputes: Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties.
• Preparing Reports: Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review.
• Working with Internal Teams: Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation.
• Tracking Loan Recovery: Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process.
• Promoting Financial Literacy: Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances.
• Maintaining Professionalism: Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person