Product Specialist, MCAT & PREview Test Preparation at AAMC in Remote

Summary: The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care. The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio, collaborating with various teams to ensure high-quality products and customer satisfaction. Responsibilities: - Assist in planning, developing, launching, and maintaining new and existing MCAT and PREview preparation products and resources - Support documentation, scheduling, and communication for product launches and updates - Conduct user acceptance testing and coordinate feedback and issue resolution with internal and external partners - Serve as a point of contact for customer inquiries received through MCAT preparation communication channels - Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers - Track customer service inquiries to identify common issues, pain points, and opportunities for improvement - Support business operations by coordinating with teams such as Marketing, Finance, IT, and eCommerce to maintain accurate product listings and fulfillment - Assist with cross-promotions and updates to product pages and communications - Document and track action items and help resolve operational issues as they arise - Assist in collecting and analyzing customer feedback, market research, and usage data to inform product enhancements - Conduct competitor analyses and summarize findings for consideration by the Product Manager - Help develop and maintain reports and dashboards tracking portfolio performance - Communicate with vendors regarding product updates, timelines, and quality expectations - Track deliverables and escalate issues as needed to ensure product accuracy and reliability - Support vendor testing and documentation for digital products - Producing paper materials and fulfilling requests for special format products for accommodated examinees - Maintain records of requests and ensure compliance with internal policies - Provide administrative and logistical support to the Exam Preparation team as needed Required Qualifications: - Bachelor's Degree or equivalent experience - 0 - 2 years of related work experience Preferred Qualifications: - 0-2 years of product management experience, including managing projects within a matrixed environment and providing customer support Required Skills: Product Management, Project Coordination, Customer Support, Vendor Communication, User Acceptance Testing, Data Analysis, Market Research, Competitor Analysis, Report Development, Dashboard Maintenance Benefits: Remote Work – Fully remote work available for most positions, Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising., Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more), Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets