Solutions Engineer, Spacetime Onboarding at Aalyria · Location…

Role Overview:

As an Integration Specialist for Spacetime Customer Onboarding, you will be responsible for supporting customers in the successful evaluation and initialization of Spacetime. You will work closely with customers to gather the necessary information and translate it into the appropriate fields within Spacetime's APIs, which are based on gRPC and protocol buffers. Additionally, you may perform the necessary configuration work within Spacetime to initialize the customer's instance. Your role will play a vital part in ensuring a seamless onboarding experience for customers and facilitating the integration of their specific requirements into Spacetime.

Key Responsibilities:

• Collaborate with customers to understand their specific requirements and desired outcomes
• Gather information such as the motion of mobile terminals, ephemerides of satellites, antenna radiation patterns, RF channels and bandwidths, C/N+I thresholds, ground segment network topology, Layer 2 and Layer 3 protocols, ground station coordinates, SLAs, and more
• Translate customer-provided information into the appropriate fields within Spacetime's open APIs (based on gRPC and protocol buffers) writing code to automate the steps in any of Golang, Java, C++, or Python.
• Perform the necessary configuration work within Spacetime to initialize the customer's instance, if required
• Work closely with the engineering and customer success teams to address any technical challenges or requirements during the onboarding process
• Provide technical support and guidance to customers during the evaluation phase, ensuring a smooth transition into using Spacetime
• Document and communicate customer-specific configurations and requirements to internal teams

Required Qualifications:

• Strong understanding of networking and communications technologies
• Proficiency in gRPC and protocol buffers
• Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
• Detail-oriented with the ability to gather and interpret complex technical information accurately
• Strong problem-solving skills to address technical challenges during the onboarding process
• Ability to manage multiple customer engagements simultaneously
• Familiarity with satellite orbits, wireless communications, antenna types, and networking essentials is a plus

Preferred Qualifications:

• Strong understanding of networking and communications technologies
• Proficiency with gRPC and protocol buffers
• Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams
• Detail-oriented with the ability to gather and interpret complex technical information accurately
• Strong problem-solving skills to address technical challenges during customer onboarding
• Ability to manage multiple customer engagements simultaneously
• Familiarity with satellite deployment, wireless communications, antenna types, and networking essentials is a plus

What We Offer:

• Innovative Environment: Work at a cutting-edge company shaping the future of aerospace communications.
• Impactful Work: Directly contribute to critical national security programs and initiatives.
• Growth Opportunities: Expand your career with opportunities for professional development and advancement.
• Inclusive Culture: Be part of a collaborative, supportive, and inclusive workplace where your contributions matter.
• Flexibility: Flexible working arrangements including hybrid remote/in-office schedules.
• Compensation and Equity: Competitive salary, comprehensive benefits (401(k), dental, vision, health, life insurance), paid time off, and equity options.

ITAR/EAR Requirements:

This position involves access to export-controlled information. To comply with U.S. government export regulations, applicants must meet one of the following criteria:

(A) Qualify as a U.S. person, which includes:

• U.S. citizen or national
• U.S. lawful permanent resident (green card holder)
• Refugee under 8 U.S.C. 1157
• Asylee under 8 U.S.C. 1158

(B) Be eligible to access export-controlled information without requiring an export authorization.

(C) Be eligible and reasonably likely to obtain the necessary export authorization from the appropriate U.S. government agency.

The company reserves the right to decline pursuing an export licensing process for legitimate business-related reasons.

Equal Opportunity Employer Statement:

Aalyria is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Qualified applicants from all backgrounds are encouraged to apply.