Call Center Representative at AAA Washington in Remote

Summary: AAA Washington is dedicated to providing exceptional service and support to its members. The Call Center Representative role involves delivering customer service and technical assistance to resolve member needs as part of an inbound call center team, with a focus on Emergency Roadside Service and membership assistance.

Responsibilities:
- Responsible for analyzing customer requests and determining if request is eligible based on customer account
- Identify member needs and provide efficient, professional service while providing a resolution
- Perform basic troubleshooting for member's online accounts and technical issues
- Utilize customer service standards and membership policies while meeting productivity expectations
- Perform retention activities and identify opportunities to enhance member value
- Escalate complex customer issues to leadership as appropriate
- Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals
- Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values

Required Qualifications:
- High School diploma or GED
- 1+ year experience in customer service role
- Ability to work a flexible schedule, including evenings and weekends
- Strong attendance and dependability record
- Ability to work in a remote environment with reliable internet service

Preferred Qualifications:
- Previous experience working in a call center
- Experience supporting customers in a high-volume environment
- Experience handling emergency or time-sensitive situations
- Membership service or retention experience

Required Skills: Technical Assistance, Emergency Roadside Service, Membership Assistance, Account Support, Member Retention, Microsoft Office, Internet-based Applications, Map Reading, De-escalation Techniques, Compassion

Benefits: Free Premier RV AAA Washington Membership, Paid training, Remote work, Career development and advancement potential