Roadside Assistance Technician / Light… at AAA-The Auto… · FL-Orland…

Position Schedule/Shift:

Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities:

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.

• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.

• Safely tow disabled vehicles following established procedures and towing guidelines.

• Verify AAA membership and deliver outstanding customer service during every interaction.

• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.

• Maintain a clean and professional service vehicle.

• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.

• Accurately document daily activities, service calls, vehicle logs, and receipts.

• Maintain DOT certification and an acceptable driving record.

• Achieve goals related to member satisfaction, safety, productivity, and battery services.

• Support community and special AAA events as needed.

Qualifications:

Required

• High school diploma or GED.

• Valid state driver's license with minimal driving infractions/incidents.

• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).

• Strong customer service skills with the ability to communicate effectively and professionally.

• Ability to work independently and make sound decisions in the field.

• Comfortable using GPS, mobile technology, tablets, and electronic applications.

• Ability to lift and move items weighing up to 75 pounds.

• Ability to read and interpret roadside service procedures and member benefits.

• Basic math and recordkeeping skills.

• Ability to successfully complete AAA training programs.

• Commitment to safety and teamwork.

• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.

• Previous tow truck driving experience.

• Experience operating wheel-lift, flatbed, or dolly towing equipment.

• Commercial driving experience.

• Automotive knowledge or mechanical aptitude

• Must be 21 years of age or older.

Work Environment:

This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting at $21.50 per hour (rate may vary by location and experience).

• Overtime opportunities paid at time-and-a-half.

• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM

• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance Bonus.

• Fully paid training to help you build the skills needed for success.

Benefits:

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.