Collections & Financing Specialist at AAA Service… · Golden

AAA Service is an established Plumbing, HVAC, Electric, and Sewer & Drain company serving the Metro Denver community. Customers have relied on AAA Service since 1983, which is why we’ve earned thousands of 5-star reviews and maintain a 4.8/5 Google rating. We are a highly competitive, performance-driven company that takes pride in delivering exceptional service while creating opportunities for our team to grow and succeed. We are looking for professional, dependable, high-quality, and ethical individuals to join our team. If you’re ready to take the next step in your career and compete at a high level with a company that supports your success, AAA Service is the place for you.

The Collections & Financing Specialist is responsible for making sure AAA gets paid promptly and accurately by collecting all required financing paperwork, resolving outstanding balances, and proactively communicating with customers to close out open accounts. This role is central to the health of our cash flow: it ensures financed jobs are fully documented and funded, follows up on past-due accounts with professionalism and urgency, and supports the broader Accounting team with light accounts receivable work as needed. The ideal candidate is organized, comfortable on the phone with customers, and treats every account like it's the last dollar the company has coming in the door.

What’s in it for you?

• Competitive hourly compensation and a guaranteed 40 hours per week,
• Get paid weekly! Every Friday is payday!
• Medical premiums including Dental, Division and Life Insurance for you AND your family.
• Generous company matched 401K.
• Paid holidays in addition to accrued paid time off and sick time.
• Ongoing technical and development opportunities to advance your career.

Job Responsibilities:

• Collect, review, and submit all financing documents required to fund completed jobs (applications, contracts, work orders, completion certificates, etc.), ensuring accuracy and completeness before submission to lenders.
• Track outstanding financing paperwork by job and proactively follow up with technicians, customers, and office staff to close documentation gaps quickly.
• Monitor accounts receivable aging and prioritize daily outreach based on balance, age, and risk.
• Call customers directly to resolve unpaid balances, past-due invoices, and financing holds — using a firm, respectful, solutions-oriented approach.
• Investigate and resolve customer disputes, billing discrepancies, and financing issues in coordination with Accounting, Sales, and Operations.
• Document all collection activity, customer communication, and payment commitments accurately in ServiceTitan and any relevant financing portals.
• Support the broader collections effort across the department — assisting teammates with overflow calls, escalations, and reporting as volume requires.
• Assist with light accounts receivable duties, including invoice coding, vendor follow-up, and processing support as assigned.
• Escalate at-risk or unresponsive accounts to leadership with clear documentation and recommended next steps.
• Maintain a professional, respectful tone with customers at all times, representing AAA's values of integrity and accountability even in difficult conversations.
• Other duties as assigned

• 1+ years of experience in collections, accounts receivable, billing, or a related customer-facing financial role; home services or field-service industry experience is a plus.
• Comfortable making a high volume of outbound phone calls and holding firm, respectful conversations about money.
• Strong attention to detail - this role is paperwork-heavy and errors directly delay funding.
• Working knowledge of financing processes and documentation requirements (or ability to learn quickly).
• Experience with ServiceTitan or similar field service/CRM software preferred.
• Basic understanding of accounts receivable processes is a plus.
• Excellent verbal and written communication skills.
• Ability to stay organized and manage a high volume of open accounts simultaneously.
• Problem-solver who can de-escalate frustrated customers and find workable resolutions.