Solution Architect, Automation at AAA Life… · Livonia

Overview

We need an ambitious, curious leader to become a Solution Architect on the Automation and AI Team to help drive the biggest change in the company’s history.

The Opportunity – Why Join

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size – Becoming one of the largest providers in the US. These facts showcase why we’re the right choice:

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
• On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do – always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies – policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities

The Role

We are seeking a Solution Architect, Automation and AI to serve as senior technical leader within the Automation and AI organization. This role is accountable for defining and driving end-to-end solution architecture across high-impact automation initiatives, particularly focused on document-intensive workflows across underwriting, new business, claims, and policy servicing. This role owns the design and delivery of scalable, secure, and compliant automation solutions that integrate across hybrid cloud and on-premise environments. The Solution Architect will guide engineering teams, partner with business and MSP stakeholders, and establish architectural standards that enable reliable, auditable, and high-performing enterprise systems.

This is a hands-on technical leadership role where architectural decisions directly influence operational efficiency, regulatory compliance, and customer outcomes across critical insurance workflows.

The Next Phase

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Position Responsibilities

• Define and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicing
• Lead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support models
• Establish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)
• Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systems
• Design and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)
• Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondence
• Evaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainability
• Act as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflows
• Partner with Machine Learning Engineers to design and deliver agentic AI systems for document understanding, reasoning, and workflow orchestration
• Define evaluation frameworks, observability standards, and human-in-the-loop controls for AI-driven processes in regulated environments
• Translate complex insurance business processes and rules into scalable automation architectures with clear auditability and exception handling
• Lead technical decision-making across tools, platforms, and vendors, balancing cost, performance, maintainability, and risk
• Establish and enforce security-by-design principles, including data protection, identity management, and compliance with PII/PHI requirements
• Drive measurable improvements in operational metrics such as cycle time, manual touch reduction
• Ensure solutions meet regulatory and governance standards applicable to life insurance, including audit, traceability, and model risk considerations
• Serve as the primary technical lead for MSP and vendor engagements, including architecture oversight, delivery governance, and SLA accountability
• Partner with business leaders to define automation roadmaps aligned with measurable outcomes such as cycle time reduction, accuracy improvement, and cost efficiency
• Mentor engineers and architects, elevating architectural rigor, documentation standards, and engineering maturity across the organization

Core Competencies – How You Will Contribute

• Ability to operate as an enterprise-scale solution architect with ownership across multiple domains and systems
• Excellent communication skills with the ability to translate complex technical concepts to business and executive stakeholders
• Proven ability to drive large-scale automation adoption in regulated enterprise environments
• Expertise in balancing architectural trade-offs across scalability, cost, performance, and compliance
• Ability to influence technical direction, vendor strategy, and investment decisions across organizational boundaries
• Track record of building engineering standards, governance frameworks, and reusable architectural patterns

Qualifications

Required Education/Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in software engineering, systems integration, or enterprise architecture
• 3+ years of experience in a Solution Architect or Lead Architect role delivering enterprise-scale systems
• Proven track record of delivering end-to-end automation solutions in production environments
• Hands-on experience with RPA platforms (UiPath, Microsoft Power Automate) and intelligent document processing systems
• Experience architecting and integrating AI/ML solutions, including LLM-based document processing and agentic workflows
• Strong experience with hybrid cloud architectures (AWS, Azure) and enterprise system integration
• Deep expertise in API design, event-driven systems, and integration technologies (iPaaS, messaging platforms)
• Experience working within regulated industries (insurance, financial services, healthcare) with strong understanding of compliance requirements

Preferred Experience

• Cloud architecture certifications (AWS Solutions Architect Professional, Azure Solutions Architect Expert, or equivalent)
• UiPath and/or Microsoft Power Platform Solution Architect certifications
• Experience with LLM orchestration frameworks (e.g., LangChain, LangGraph, Semantic Kernel) and document-centric AI workflows
• Familiarity with ACORD standards and life insurance data ecosystems
• Experience with document processing platforms and unstructured data pipelines at scale
• Experience implementing AI governance, observability, and model evaluation frameworks
• Experience working with Managed Service Providers and vendor-driven delivery models
• Prior experience leading enterprise architecture across multiple business domains

How You’ll Work

• Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)
• Relocation Eligibility: Available

What We Bring to the Table

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

#