Technical Support Engineer (f/m/d) @ A1 Competence… at A1 · София

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

We are expanding the Identity and Access Management DC of the A1 Competence Delivery Center. Be part of this exciting journey!

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Role Overview:

As an Application Support Specialist, you will play a key role in maintaining the stability and reliability of business-critical applications. You will collaborate with cross-functional teams to resolve incidents, optimize performance, and ensure smooth application operations.

Role Insights:

• Resolve incidents reported by application users within agreed SLAs.
• Triage and manage new support tickets or incident reports (Jira, ServiceNow, etc.).
• Document resolutions and maintain accurate and up-to-date system records.
• Investigate technical problems, identify root causes, and propose and implement solutions.
• Work closely with Development and QA teams to coordinate feature rollouts and conduct deployments.
• Monitor applications, take corrective actions when irregular behavior occurs, and escalate as needed.
• Provide regular operational status reports to management and stakeholders.
• Initiate and verify scheduled data-processing jobs.

What Makes You Unique:

• Basic database knowledge (Oracle, MSSQL).
• Experience with APIs and microservices.
• Basic understanding of networking (TCP/IP, DNS, etc.).
• Fluent in English, with strong verbal and written communication skills.
• Proactive problem-solving and analytical mindset.
• Team player with excellent interpersonal skills.
• Strong attention to detail and accountability.
• Eager to learn and continuously expand knowledge of OSS systems, processes, and telecom technologies.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Flexible working schedule and opportunity for home office.
• Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions, please do not hesitate to contact Svetlina Vazharova.