IT Support Specialist at A1 Garage Door Service in Phoenix, AZ

Summary: A1 Garage Door Service is seeking an IT Support Specialist to provide seamless technical support to staff and field service technicians. The role involves managing user lifecycle, hardware provisioning, and responding to helpdesk inquiries to ensure efficient operations across the corporate campus and remote locations. Responsibilities: - Execute the daily tasks of onboarding and offboarding users, including creating accounts in Microsoft Entra ID Directory and setting up email in Exchange Online - Prepare, configure, and deploy computer hardware and mobile devices (iOS/Android) for new hires, ensuring they are ready for use on day one - Act as the primary responder for IT issues via phone, email, and walk-ups. Diagnosing hardware, software, and connectivity issues, resolving common incidents immediately for both local and remote staff or escalating complex problems - Maintain an accurate and real-time inventory of all company assets, ensuring hardware is accounted for and tracking the lifecycle of equipment from deployment to retirement - Maintain a precise inventory of hardware assets (handling swaps, returns, and warranty service). You are also expected to document your work meticulously in tickets and contribute to the internal Knowledge Base (KB) Required Qualifications: - 1–3 years of experience in a technical support or helpdesk role, with a strong desire to grow into senior systems administration - Demonstrated troubleshooting skills for Windows and MacOS PCs, with working knowledge of iOS and Android support - Practical familiarity with Microsoft 365 and a basic understanding of Microsoft Entra ID, Exchange Online is mandatory - Strong documentation skills for ticketing and asset tracking - Ability to follow strict procedures for security and user administration - Must be available 8:00 AM – 5:00 PM M-F in-office - Willing to participate in an on-call rotation (evenings/weekends) to support field operations running 7 days a week - Exceptional interpersonal skills and the patience to help non-technical users navigate technology with confidence - The ability to remain stationary for long periods of computer work, while also being capable of lifting and moving equipment up to 50 pounds - A proactive attitude toward staying updated on the latest IT trends and a commitment to maintaining A1's standards of excellence Preferred Qualifications: - Familiarity with MDM (Intune) and iOS support is highly valued Required Skills: Technical Support, Microsoft Entra ID, Exchange Online Important Skills: Troubleshooting, Microsoft 365, iOS Support, Android Support, Asset Tracking Nice-to-Have Skills: Customer Service, Documentation Skills, Adaptability, Team Collaboration Benefits: Medical, dental, vision, 401K, Paid Time Off, Weekly Pay, Internal Promotion opportunities, Company swag