Customer Engagement Specialist, Inbound $20/hr at A1 Garage… · Remote

Summary: A1 Garage Door Service is seeking a Customer Engagement Specialist to act as a liaison and provide product and service information to customers. The role involves managing incoming calls, scheduling service appointments, and ensuring customer satisfaction through effective communication and problem-solving. Responsibilities: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/team sales targets and call handling quotas - Keep accurate records of customer interactions and account related information Required Qualifications: - Must be organized, efficient, persuasive and have practical problem-solving skills - Must be based in a state where we are operating (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC) - Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends - A minimum of 12 months call center experience, upselling preferred - Strong phone contact handling skills and active listening - Strong knowledge of computer systems and software - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize, and manage time effectively - Must be able to type 40 wpm or more - Strong written and verbal communication skills - Strong reading comprehension as well as basic math skills are required - Ability to take on additional tasks as needed - Ability to pass a pre-employment drug test (not including THC) and criminal background check - Employment requires current eligibility to legally work in the United States Preferred Qualifications: - Upselling preferred Required Skills: Call center experience, Phone contact handling Important Skills: Computer systems knowledge Nice-to-Have Skills: Customer orientation, Multi-tasking, Typing 40 wpm, Reading comprehension, Basic math skills Benefits: Medical, Dental, Vision, 401K, Paid Time Off, Weekly Pay, Internal Promotion opportunities, Company swag