Business Analyst at A1 in София, бул. Черни връх 51 Б

Business Analyst

Location: София, бул. Черни връх 51 Б · Hybrid Working

Strength. Care. Growth.

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?
Ilko Kostadinov is looking for a new team member.

Your daily routine would include:

• Gather and document business requirements.
• Analyse existing processes and collaborate with stakeholders to prioritise features, optimize and improve existing functionalities and processes.
• Translate business requirements into user stories with clear acceptance criteria.
• Work closely with development and QA teams during implementation.
• Guide stakeholders in shaping their requirements to fit standard ServiceNow (OOTB) solutions in accordance with the ITIL framework.

We’ll know you can make it if you have:

• 5+ years experience in a Business Analyst role supporting ServiceNow or similar platforms.
• Excellent communications skills with a proven ability to build strong relationships and focus on customer needs.
• Excellent understanding of Mobile or Fix Telecom Technology like ( RAN, Mobile Core, Transport WDM,IP/MPLS,GPON,VDSL,MAN, etc.).
• Excellent or very good understanding of Planning and Assurance process.
• A good understanding of ITIL v3+.
• Solid analytical and problem solving skills.
• Familiarity with Agile/Scrum methodologies and tools.
• Strong understanding of ServiceNow platform capabilities, modules and functionality.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Any questions? Contact Simeon Kostov.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.