Operations Team Lead at A.P. Moller - Maersk in Maryland

Operations Team Lead Location: USA, Maryland, Joppa, 21085 About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. As the Operations Team Lead for our Home Delivery segment, you will be the driving force behind our "last mile" success. You will manage the daily execution of high-volume delivery operations, ensuring that goods move seamlessly from our facility to the customer’s front door. This role is a blend of frontline leadership, vendor management, and proactive problem-solving to ensure every delivery is safe, on time, and exceeds customer expectations. Key Responsibilities Daily Execution: Lead the dispatch and routing of delivery teams/haulers to ensure 100% completion of the daily schedule. Performance Management: Monitor and report on KPIs, including On-Time Delivery (OTD), and service quality scores, Vendor Relations: Manage relationships with independent contractors and third-party carriers, ensuring they adhere to Maersk’s high standards for safety and professionalism. Customer Advocacy: Act as the point of escalation for delivery issues, resolving customer complaints or damage claims with speed and empathy. Safety & Compliance: Enforce strict adherence to HSSE (Health, Safety, Security, and Environment) standards and OSHA regulations within the facility and in the field. Team Building: Assist in recruiting, onboarding, and training delivery teams to maintain a high-performing and scalable workforce. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! $60k annually *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. #INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.