Customer Success Partner at A.P. Moller -… · Cambodia

Customer Success Partner

Location: Cambodia, Phnom Penh, Phnom Penh, 12253 · Site Based

Who We Are

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

1.Trusted Partnership:

• Collaborate closely with Sales Representatives, providing them with the support needed in handling strategic customers.
• Ensure internal alignment on customer’s goals and marketing strategies.
• Cultivate long-term, trust-based relationships with our valued customers, to maximize growth & positive logistics experiences.
• Effectively manage your time and priorities to balance sales and customer service activities.

2.Customer Centricity and Issue Resolution:

• Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.
• Retain existing customer success metrics as directed.
• Drive implementation, execution, and customer satisfaction.
• Address any customer pain points promptly.
• Timely resolve issues by leveraging cross functional teams.

3.Commercial Process Management:

• Oversee the Allocation process by coordinating with the customers, ensuring customer commitments are met.
• Support the Ocean tender handling process with TCM. Follows up on tenders based on direction from Sales Representatives.
• Coordinate the Logistics RFI/RFP & Contracting process for complex deals with the relevant stakeholders.
• Ensure timely contract renewals and adhere to pricing guidelines.

Who We Are Looking For

• Logistics and Supply Chain Experience: Minimum 2 years of relevant at similar role in logistic industry
• Language Proficiency: Intermediate English level, Native Vietnamese level. Effective communication is key.
• Customer-Centric Approach: Understand and address customer needs.
• Product Understanding: Familiarity with transportation & logistics product features and benefits.
• Presentation and Excel skills: Ability to convey complex information clearly.
• Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.
• Process-oriented mindset.
• Problem-solving skills: to analyze and resolve issues efficiently; be proactive, think critically, and work well both independently and in teams.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.