Customer Service Representative at A.P. Moller -… · Burlington

Summary: A.P. Moller - Maersk promotes a culture of honesty and integrity, focusing on their people to build trust with customers and employees. The role involves handling daily customer service tasks, interacting with internal stakeholders and external clients, and providing support in customer onboarding and relationship management. Responsibilities: - Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - And more - Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems - A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring Required Qualifications: - Must be authorized to work for any employer in the U.S - Skills developed through job-related training and on-the-job experience within a specific job discipline - Knowledge of standardized work routines and methods - Ability to execute specialized work to support operations - Ability to work independently and apply standards - Ability to exercise independent judgment within defined boundaries and guidelines - Ability to escalate non-routine problems to a more experienced colleague or supervisor Required Skills: Customer channel management, Case Management, Customer onboarding Important Skills: Relationship management, Contract management, Dispute management Nice-to-Have Skills: Technical support, Administrative support Benefits: Medical, Dental, Vision, 401k + Company Match, Employee Assistance Program, Paid Time Off, Flexible Work Schedules (when possible), And more!