Lead Logistics – Document Expert at A.P. Moller · Ho Chi…

Import-Export Document Handling

Key Responsibilities:

Operation handling:

1. Export Documentation Handling

• Collect, follow readiness, and validate shipping documents (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, etc.).
• Ensure document packages comply with IOP and SOP requirements, while maintaining defined KPIs.
• Coordinate with vendors, internal teams, customers, and destination offices to ensure accurate and timely submission of documents.
• Proactively follow up, troubleshoot issues, and ensure all activities required for documentation and cargo release are completed on time.

2. Import Documentation Handling

• Receive and verify all import-related documents in accordance with customs and regulatory requirements.
• Coordinate with customs brokers, carriers, and internal teams to facilitate smooth clearance and delivery.
• Address documentation discrepancies promptly to prevent delays.
• Maintain accurate shipment status updates in the system.

3. Compliance & Coordination

• Ensure all documentation processes comply with IOP, SOPs, customer KPIs, and statutory regulations.
• Work closely with internal teams (Customer Service, Destination, System team, Finance, etc.) and external partners to resolve issues.
• Maintain accurate and organized records to support audit and compliance requirements.

Other Responsibilities:

• Resolve daily operational issues and ad-hoc cases, escalating when necessary.
• Propose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.
• Take initiative to improve daily operations in terms of both productivity and work quality.
• Act as the focal point for projects, migrations, or new account implementations.
• Perform other relevant tasks or projects assigned by leaders.

Qualification/s:

• Bachelor’s degree in Logistics, Supply Chain, International Business, or related fields.
• Minimum 6 months internship experience in Logistics and Shipping industry or experience in export-import documents (fresh graduates with relevant internships will be considered).
• Detail oriented, hardworking and have high commitment to the job.
• Good command of English (both written and spoken).
• Language (Thai, Khmer, Burmese,..) is a plus.
• Knowledge of shipping documentation, Incoterms, and basic customs procedures.
• Influent Microsoft office (excel, power point, outlook, ...)
• Passion in working with process and customers, with a careful sense.
• Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.
• Proactive and quick learning, strong mind of improvement.
• Able to coordinate with team in works and engagement events.
• Power BI, automation application understanding is a plus.

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