Columbia Gorge Hotel & Spa

POSITION DESCRIPTION

Position Title: Supervisor Reports To: Rooms Division Manager

Department: Housekeeping Date: May 2026

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Position Summary:

Responsible for the overall supervision and direction of all aspects of the Housekeeping department, including the cleanliness of guest rooms and keeping the standards high.

Supervision Received:

Supervision is received from the Rooms Division Manager.

Essential Functions:

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• Prepares daily guestroom assignment for room attendants

• Assists housekeeping and laundry staff in securing all supplies and tools necessary for the completion of their jobs. Order supplies as necessary

• Maintains purchase order book and checkbook and completes a monthly purchase report

• Performs beginning and end of month inventory of all guest supplies and linen.

• Prepares daily guestroom reports and trace reports. Departure list goes to front desk

• Prepares daily and weekly inspections of guestrooms to ensure standards are being met

• Performs daily walk-through of public areas to ensure standards are being met.

• Performs hiring, training, supervision, evaluations and termination of personnel

• Maintains a high standard of excellence throughout the hotel

• Maintains safety awareness throughout housekeeping department

• Reports all potential safety hazards immediately

• Maintains appearance of exterior and interior of building

• Prepares and conducts timely and accurate performance reviews with staff

• Assigns staff their duties, and inspects work for conformance to prescribed standards of cleanliness

• Maintains proper inventory levels at all times

• Ensures that supplies and equipment are issued to staff

• Performs investigation of complaints regarding housekeeping service and equipment, and takes corrective action

• Assists in the scheduling of housekeeping staff

• Performs Laundry and Room Attendant duties as needed

• Maintains and organizes lost and found. Ensures that all guests’ lost and found items are wrapped and mailed

• Ensures effective communication between front desk and housekeeping for guest satisfaction

• Performs inspection of linen rooms and room attendant carts

• Prepares work orders for any problems in guest rooms, halls, or linen room. Maintains a current work order log book

• Performs opening and closing duties in the housekeeping department

• Represents the hotel in a positive and friendly manner at all times

• Ensures that all guests are greeted

• Complies with all policies and procedures set forth by the Employee Handbook.

Secondary Functions:

• Performs all other duties as assigned

Qualifications:

• Ability to work as part of a team
• Ability to stand and/or walk for entire shift
• Ability to work with a minimum of supervision
• Ability to maintain a professional appearance at all times
• Ability to communicate effectively
• Ability to read and follow both verbal and written instructions
• Ability to work well under pressure
• Knowledge of chemicals and operation of industrial machines

Working Conditions:

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This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation.

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Walking: 40%

Standing: 30%

Sitting: 10%

Bending: 10%

Lifting: 10% / up to 50 lbs.

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