Carrier Operations Coordinator at 8X8Inc · Manila

Carrier Operations Coordinator Location: Manila-8x8 Asia 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. This role is responsible for supporting 8x8 products and carrier services within North America and some international countries. Responsibilities This hybrid role will be based in the Philippines Cultivate relationships with 8x8 telecommunication and network providers. Collaborate and coordinate with internal teams to achieve team goals Provision services and document task processes Manage escalations with external and internal business entities to move progress when challenges arise Manage multiple projects and meet deadlines to ensure success Analyze data to develop best practice and strategies Skills/Qualifications: Relevant experience working within the Telecommunications industry Project Manager experience a plus Highly effective cross-functional team management Knowledge of the basic milestones within the Telecom provisioning process Excellent written and verbal communication skills Ability to lead troubleshooting and escalation efforts Self-motivated with the ability to dive right in, be effective and make a difference. Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus Familiarity with G-Suite, SalesForce, Jira Work Arrangement Shift: US Hours Hybrid: Tue/Wed/Thu onsite (BGC, Taguig Office) #LI-JL1 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.