Maintenance Support Specialist at 7-Eleven in Remote

Summary: 7-Eleven is a well-known convenience store chain seeking a Facilities Maintenance Specialist to provide support to Corporate and Franchise Stores. The role involves answering calls, creating work orders, and troubleshooting equipment issues to ensure smooth operations in the stores. Responsibilities: - Utilize ServiceNow to create, track, and research incidents and work orders - Provide level 1 troubleshooting for equipment both on and off the network, assisting store personnel resolve issues to avoid dispatching a work order - Proactively monitor networked equipment, including but not limited to food, beverage, fuel, and HVAC equipment - Follow all environmental and safety regulations in regard to fuel use at store, including monitoring Automatic Tank Gauges, addressing fuel spills, and other duties - Answer incoming phone calls from stores, technicians and vendors, and meeting department metrics - Process rejected Work Orders in a timely fashion - Research charge disputes - Respond to email requests from outside departments, stores, and vendors - Create bulk work orders by request - Research and correct Work Orders that fail due to incorrect categorization, location, etc - Submit suggestions to improve team knowledge base - Take professional development classes as directed by leadership - Provide onsite support to stores in the neighboring area once per quarter - Additional projects as requested by Supervisor - Work overtime as needed - Possibility of working evenings, nights, weekends, and holidays via a set schedule Required Qualifications: - High School Diploma/GED - Good communication skills (verbal and written) - Ability to deescalate upset callers - Customer obsessed mentality, working an issue to resolution or ensuring the issue is assigned to the correct resolution team - Ability to conduct company business in a professional and ethical manner - Communicate troubleshooting procedures to a non-technical audience - Understand basic computer functions - Experience with Word, Excel, and other Microsoft Office applications - Willingness to work through communication barriers Preferred Qualifications: - Knowledge of ServiceNow a plus - Bilingual a plus Required Skills: ServiceNow, Level 1 troubleshooting Important Skills: Microsoft Office, Customer service Nice-to-Have Skills: Bilingual, Basic computer functions