7-Eleven→

Foodservice Training Specialist at 7-Eleven in Irving, TX

ExperiencedOn-siteFull-timeIrving, TX

Skills

computerstraining softwaremicrosoft office

Job Description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Foodservice Training Specialists helps new and existing Field Operations employees and Franchisees gain the knowledge and skills necessary to run profitable food programs with high brand standards. Foodservice Training
Specialists are also responsible for coordinating training to improve foodservice sales and margins, ordering, production, component management, equipment management and food safety in a specific area/division; identifies and
communicates sales opportunities and service issues to operations.

KEY DUTIES AND RESPONSIBILITES:

Coordinates all facets of and facilitates food training, and certification programs for store and field employees to ensure they are properly educated to execute related job tasks
Coordinates with Food Marketing, Training and Operations on all food service and food safety training initiatives
Performs train-the-trainer sessions for Field Operations and other support groups as needed
Keeps abreast on food safety knowledge and certifications (e.g., ServSafe)
Maintains working knowledge of Federal, State and local rules and regulations in order to ensure compliance for food service and food safety programs
Use communication, coaching and feedback skills to deliver training programs.
Provide feedback (both written and verbal) throughout the training program.
Communicate progress to field leaders within appropriate timeframes.
Evaluates and coaches’ employees on areas of opportunity and growth, and provides feedback and/or recommendations.
Motivate store teams and learners to increase food sales and ensure efficiency to promote good customer service.
Serve as a role model for store staff and learners on customer service, effective customer complaint resolution, product quality and cleanliness processes.
Identifies and implements process changes, at the store level, to improve efficiency, effectiveness, and customer satisfaction and to increase sales/margin.
Completes other duties, including special projects and requests from stakeholders.
Ability to travel depending on program needs or initiatives up to 50–75% of the time, which may include overnight stays

EDUCATION AND EXPERIENCE:

• 4-year degree or 3+ years of equivalent experience
• Management experience
• Previous experience in operations or human resources preferred
• Leadership skills and team-oriented thinking
• Strong problem solving and decision-making skills
• Ability to communicate clearly and effectively in all situations
• Strong organizational skills with the ability to multi-task
• Excellent computer/technology skills and a predisposition for program solving

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

Skills

Job Description

JOB SUMMARY:

KEY DUTIES AND RESPONSIBILITES:

Coordinates all facets of and facilitates food training, and certification programs for store and field employees to ensure they are properly educated to execute related job tasks

Coordinates with Food Marketing, Training and Operations on all food service and food safety training initiatives

Performs train-the-trainer sessions for Field Operations and other support groups as needed

Keeps abreast on food safety knowledge and certifications (e.g., ServSafe)

Maintains working knowledge of Federal, State and local rules and regulations in order to ensure compliance for food service and food safety programs

Use communication, coaching and feedback skills to deliver training programs.

Provide feedback (both written and verbal) throughout the training program.

Communicate progress to field leaders within appropriate timeframes.

Evaluates and coaches’ employees on areas of opportunity and growth, and provides feedback and/or recommendations.

Motivate store teams and learners to increase food sales and ensure efficiency to promote good customer service.

Serve as a role model for store staff and learners on customer service, effective customer complaint resolution, product quality and cleanliness processes.

Identifies and implements process changes, at the store level, to improve efficiency, effectiveness, and customer satisfaction and to increase sales/margin.

Completes other duties, including special projects and requests from stakeholders.

Ability to travel depending on program needs or initiatives up to 50–75% of the time, which may include overnight stays