7 Eleven Corporate Services
Technical Support Specialist at 7 Eleven… · Bengaluru
Mid LevelOn-siteBengaluru
Skills
Inbound Voice ProcessGlobal Service DeskInternational Technical SupportInternational VoiceTroubleshootingInternational Voice ProcessInternational CallingTechnical support
Job Description
Key Responsibilities:
• 2-10 years of Experience
• Handle inbound/outbound calls queries with professionalism and empathy.
• Understand and resolve customer issues within defined SLAs.
• Escalate complex issues to senior specialists/team leads when needed.
• Document interactions accurately in the CRM system.
• Meet KPIs: first contact resolution, response time, quality score, and CSAT.
• Mandatory Adhere to shift schedules, especially during US business hours (night shift).
Role Purpose:
• Provide high-quality support via voice process customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.