First Council Casino IT System… at 7 Clans Casinos · Newkirk

This position is responsible for the effective installation, configuration, operation, and maintenance of information systems hardware, software, and related network infrastructure. Assist project teams with technical issues during installation and through the product lifecycle. Must possess a deep understanding of how information systems and equipment are utilized by various departments and how they support casino operations. Personnel are expected to exemplify superior guest service skills, work efficiently, ensure safety in all operations, and promote inter and intra department teamwork. Work close with Junior System Administrator.

The following is a list of the main duties and responsibilities of a Senior Systems Administrator. However, other duties will be assigned as deemed necessary.

CASINO OPERATIONS

Perform daily system monitoring to verify the integrity, reliability, and availability of all server resources and systems to include review of logs.

Possess a thorough understanding of data flow within the casino management system and related systems.

Perform daily security monitoring to identify intrusions or system misuse.

Perform daily backup operations and ensure media is cycled off-site for safe storage.

Perform regular file archival and purge data as required.

Create, change, and disable user accounts as requested in Active Directory

Knowledge of working with VMware doing server maintenance

Investigate and troubleshoot problems as escalated and assign appropriate priority to work.

Repair and recover from hardware and software failures to minimize the impact to casino operations.

Apply software patches and upgrades on a regular basis.

Perform periodic performance monitoring and recommend changes in hardware and software as needed.

Ensure reliable functionality of all information systems supporting each department.

Document with pertinent data all work performed within the designated trouble-ticket system.

Maintain a proactive guest service approach when working on the casino floor.

Be knowledgeable of promotions, events, specials, areas, and locations of casino.

REGULATORY COMPLIANCE

Performs all duties in accordance with company team member handbook, internal policies, procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, National Indian Gaming Commissions Minimum Internal Control Standards, Tribal Internal Control Standards, Bank Secrecy Act, and Payment Card Industry standards.

Maintains department log for visitor access.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Must be able to work under general supervision and conduct work in a proactive manner.

Form opinions and make decisions based on information and available facts.

Avoid, eliminate, and or report situations that could be deemed illegal or represent a safety hazard to fellow team members, guest, or Otoe-Missouria Gaming Enterprises

Communications

Make effort to keep informed of company information and communications by reviewing bulletin boards, trouble-tickets, emails, signage, and company newsletters. Additionally, must clearly communicate technical solutions in a professional manner and provide one-on-one assistance when needed.

QUALIFICATIONS

To perform in this position successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 18 years of age.

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent combination of education and work experience is required; 6 years of systems administration experience. Guest Service experience preferred, however not required.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of current computer technology, best practices, to include information management techniques

Read and understand technical information and draft technical documents to include instructions.

Facilitate group discussions and analyze situations to define issues and draw conclusions.

Extensive knowledge of computer systems, operating systems, and applications, most specifically Active Directory, Microsoft Windows, and Microsoft Office

Have a working knowledge of operations and casino management system.

Have a working knowledge of databases, spreadsheets, e-mail, internet browsers, and HTML.

Knowledge of TCP/IP networking and related protocols

Strong organizational and self-motivation skills and a proven track record for detail, accuracy, and thoroughness

Perform multiple technical tasks ranging from phone systems, audio systems, video systems, two-way radios, computers systems both hardware and software.

Prepare and maintain accurate documentation.

Excellent oral, written, interpersonal, and customer service skills.

Strong supervisory and organizational skills

Ability to work under pressure with a high degree of independence and accuracy.

Ability to adhere to established standards and complete tasks within stringent time schedules.

Flexibility to work with others in a variety of conditions and circumstances.

Problem solving a wide variety of issues regarding hardware and software.

Maintain confidentiality.

Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events).

Selective Attention -- The ability to concentrate on a task over a period without being distracted.

Protect the Company’s value by keeping information confidential.

Perform assigned tasks under supervision. Follow written and verbal instructions.

Establish and maintain positive relationships with other Team Members. Work well alone or within a team.

Present facts and recommendations in oral and written form. Prepare written reports and correspondence to management as required.

Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

Must be willing and able to workdays, nights, weekends, and holidays.

EMPLOYMENT AUTHORIZATION, WORK CARDS

Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is always the responsibility of the Team Member to have all appropriate document(s) current and valid.

Otoe Missouria Gaming License

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these jobs. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to stand for extended periods of time and be able to sit for prolonged periods of time at a computer terminal. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The Team Member is regularly exposed to extreme heat and cold and all-weather conditions. The noise level in the work environment is mostly moderate and occasionally loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to entry level positions. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.