Market Property Specialist (5TM) at 5T Management in Chicago, IL

Summary: Five T Management is a values-driven property management and development company based on Chicago's South Side. The Market Property Specialist is responsible for the day-to-day operational lead for an assigned portfolio of market-rate properties, managing the full resident lifecycle while ensuring occupancy, collection, compliance, and service standards are met. Responsibilities: - Manage full day-to-day site operations including vendor coordination, opening and closing procedures, and resident communications — consistently and accurately - Serve as the sole on-site decision-maker when operating as the only staff member present at the property - Drive leasing performance to achieve and maintain a minimum 97% occupancy; handle prospect inquiries, process applications, secure deposits, and execute move-in procedures - Conduct property and unit inspections regularly; document findings and escalate maintenance needs promptly - Ensure all leasing, marketing, and resident interactions comply with Fair Housing law and 5T's tenant selection standards - Process lease renewals and recertifications on schedule; maintain complete, accurate, audit-ready resident files in Yardi at all times - Monitor rent balances daily; issue late notices and quit notices; coordinate eviction documentation with the Property Manager as needed - Build and sustain strong resident relationships through consistent touchpoints across the full resident lifecycle - Attend and support community engagement activities; serve as host at resident events when directed - Maintain accurate operational records including office files, key logs, parking records, and supply inventory - Prepare and submit required reports and maintain current data in Yardi to support effective decision-making Required Qualifications: - High school diploma or GED required - Minimum 1 year of customer service experience in property management, hotel, retail, or sales - Valid Illinois Leasing Agent License, or ability to obtain within 6 months of hire - Valid driver's license and reliable personal vehicle - Working knowledge of Fair Housing laws and requirements - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Strong organizational and written/verbal communication skills - Ability to work independently, manage time effectively, and meet deadlines without direct supervision - Availability for evenings, weekends, on-call duties, and resident events as needed Preferred Qualifications: - Prior property management experience in a market-rate or mixed-portfolio environment - Proficiency in Yardi Voyager or comparable property management software - Knowledge of Project Rental Assistance (PRA) program requirements - COS certification — required for any assignment involving HUD or Tax Credit programs - Bilingual — English/Spanish preferred Required Skills: Illinois Leasing Agent License, Fair Housing laws, Microsoft Office Suite, Yardi Voyager, Project Rental Assistance program, COS certification, Bilingual English/Spanish Benefits: Medical, dental, and vision insurance, 401(k) retirement plan, Paid time off