Client Success Assistant at 415 Group in North Canton, OH

Join The 415 Group's IT Division

Are you highly organized, detail-oriented, and someone who enjoys keeping things moving? Do you thrive in a fast-paced environment where accuracy and exceptional client service matter? If so, we'd love to meet you.

The 415 Group is seeking a Client Success Assistant to support our growing IT team. This role is perfect for someone who enjoys juggling multiple priorities, communicating with clients, and ensuring every detail is handled correctly the first time.

Reports to: Director of Client Success

Responsibilities

• Manage and maintain our IT inventory and equipment room.

• Prepare quotes and assist with procurement for client technology needs.

• Coordinate orders and communicate with vendors regarding purchasing and support.

• Communicate professionally with clients, vendors, and internal team members.

• Participate in team meetings and contribute to process improvements.

• Assist with additional administrative and client support tasks as needed.

What We're Looking For

The ideal candidate is someone who:

• Pays close attention to detail and takes pride in getting things right.
• Works quickly without sacrificing accuracy.
• Can manage multiple priorities in a fast-paced environment.
• Is dependable, organized, and proactive.
• Enjoys helping clients and supporting a collaborative team.
• Has excellent written and verbal communication skills.
• Is comfortable using Microsoft Office and learning new software.
• Demonstrates professionalism when working with clients and vendors.

Why Join The 415 Group?

You'll be joining a team that values collaboration, exceptional client service, and continuous improvement. Your work will directly contribute to helping our clients succeed while supporting a growing and dynamic IT practice.