Customer Service Representative at 3M Company in Maplewood, MN

Customer Service Representative Location: US, Minnesota, Maplewood Job Description: Collaborate with innovative 3Mers around the world Choosing where to start and grow your career has a major impact on your professional and personal life, soit’sequally important you know that the company that you choose to workat, and its leaders, will support and guide you. With awide varietyof people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This positionprovidesan opportunity to transition from other private, public,governmentor military experience to a 3M career. The impact you willmakeinthis role As aCustomer Service Representative,you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world.Here, you will make an impact by: You willleadcustomer satisfaction through proactive customer interactions via the phone,email,and chat.You will need to proactively respond to customer inquiries and creatively resolve complex daily issues. You will drive successful customer order management activities by processing orders accurately and ensuringtimelydelivery. To do this,you will need to interact with sales reps, pricingteams,and the customer to ensure pricing,product,and order accuracy. You will coordinate with thelogisticsand supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies. You will implement change and process improvements by collaborating internally with your teamand other internal areas such assales, supply chain, AR/disputes/returnsteams,and technical support areas to address customer needs. You will build strong customer relationships by understanding their order patterns, actively listening to their needs, thenusing that to find creative solutions to complex issues and inquiries.  Adaptive communication is key whilebalancingongoing issues,activities,and priorities. Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution Two (2) years of experience engaging,servicingor selling to customers, clients, and/or direct experience in a Customer Service role in a private, public or government environment Currently within the 3M GBS Customer Service Organization (including as a contract worker)​ Additionalqualifications that could help you succeed even further in this role include: Experience working with customers in the 3M Transportation & Electronics Business Group Experience in ERPand CRM systems (SAP and Salesforce) Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems Ability to follow through with commitments and show concern for the needs of others Excellent oral and written communication, including presentation skills Clear and conceptual thinking ability; excellent judgment and discretion Prefers to stay busy with a full workload and enjoys meeting challenges Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines Work location: This role follows an on-site working model, requiring the employee to work at least four days a week in the office at 3M Center, Maplewood, MN. Travel: May include up to5% domestic/international Relocation Assistance:Notauthorized Must be legally authorized to work incountryof employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max Forassistancewith searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $74,644 - $91,231, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/. Good Faith Posting Date Range 05/11/2026 To 06/10/2026 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.