Request Processor (Call Center Position)… at 360Connect, LLC · Austin

Company Description

360Connect (formerly 360Partners) was awarded by the Austin American Statesmen for being one of the TOP places to work in Austin TX.

By day, we’re a company that helps connect business buyers and sellers. By night, we are a team that has a multitude of diverse hobbies and interests. Among us you can find a piano player, a stage-shy singer, basketball players, the world’s biggest University of Texas fan, a coin collector, several moms and dads, a Hula Hoop Queen, a poetry writer and several world travelers.

What brings us together is a passion for helping others. We strive to help business buyers to find the right supplier for them for big, complex purchases. For suppliers, we help them grow their business by connecting them to prospective customers who are looking to buy what they sell. If we are doing our job well, we are making things simpler for everyone.

Job Description

Verify information provided on lead requests forms that come in, responding to them within 5 minutes. Provide customers with product and service information. Identify, research, and resolve customer issues using the computer system. Complete call logs and reports to record job performance. Achieve performance goals outlined by supervisor. Contribute to the team environment.

Qualifications

Minimum typing speed of 50WPM

Basic reading, writing, and math skills required. Computer literate with the ability to learn customer service lead processing software application. Preferably one to three years of office experience.

Proficient in Microsoft Office

Additional Information

All your information will be kept confidential according to EEO guidelines.