Senior Solutions Engineer at 2K in Los Angeles, CA

Who We Are 2K publishes some of the most popular video game franchises on the planet including Mafia, Borderlands, BioShock, NBA 2K, WWE 2K, Evolve, XCOM, and Sid Meier’s Civilization. The Technology group is responsible for identifying common problems across the company and building solutions to those problems. We fill our team with individuals who enjoy a challenge, enjoy working in a fast-paced environment, and want to take ownership and responsibility for products. If you are passionate about working in the game industry and implementing cool features for our game products, come join our team. About the Role We’re looking for a Solution Engineer – SDK Integration to become the go-to expert on our internal SDKs and the primary technical partner for game teams integrating them into their titles. This is a hands-on, customer-facing engineering role where you’ll guide studios through every phase of SDK adoption—from initial integration to live support—ensuring teams ship faster and with fewer roadblocks. This role is AI-first. You’ll leverage large language models and AI-powered tooling as a core part of how you work—whether that’s triaging support requests, generating integration examples, building diagnostic tools, or creating documentation. We expect you to push the boundaries of what’s possible when AI is embedded into every aspect of solution engineering. What You Will Do ●      Serve as the subject matter expert on our internal SDKs, maintaining deep knowledge of their architecture, capabilities, limitations, and integration patterns. ●      Provide hands-on technical support to game teams integrating our SDKs, diagnosing issues, unblocking teams, and delivering solutions with fast turnaround. ●      Guide studios through SDK onboarding end-to-end—from initial setup and configuration through testing, certification, and launch readiness. ●      Build and maintain integration examples, sample projects, and reference implementations that game teams can use as starting points. ●      Create and continuously improve SDK documentation, migration guides, FAQs, and troubleshooting runbooks—using AI tools to keep content accurate and up to date. ●      Use LLMs and AI-powered workflows daily to accelerate your work: generating code samples, drafting technical responses, analyzing logs, building diagnostic scripts, and automating repetitive support tasks. ●      Develop AI-assisted support tooling such as chatbots, automated triage systems, or intelligent search over SDK documentation to scale the team’s impact. ●      Collect and synthesize integration feedback from game teams, translating recurring pain points into actionable improvement recommendations for the SDK engineering team. ●      Collaborate with SDK engineers, product managers, and QA to influence the SDK roadmap based on real-world integration challenges and studio needs. ●      Track and report on integration health across titles, identifying at-risk integrations early and proactively reaching out to teams before issues escalate. What You Bring ●      5+ years of experience in solution engineering, developer support, technical consulting, or SDK/API integration roles. ●      Deep experience integrating SDKs or libraries into complex software projects, ideally in a game development or similar real-time application context. ●      Strong proficiency in C++, C#, or other languages commonly used in game development, with the ability to read and debug unfamiliar codebases quickly. ●      Hands-on experience working with LLM tools (ChatGPT, Claude, GitHub Copilot, or similar) as part of your daily engineering workflow—not just experimentation, but real productivity gains. ●      A customer-first mindset with excellent communication skills—you can explain complex SDK behavior clearly to engineers at varying experience levels. ●      Experience creating developer-facing documentation, integration guides, and technical content that people actually find useful. ●      Strong debugging and root-cause analysis skills across multiple platforms (Windows, consoles, macOS). ●      A proactive, ownership-driven approach—you don’t wait for tickets to come in, you identify problems and reach out. Bonus Items ●      Experience in the gaming industry, including familiarity with game engines (Unreal, Unity) and console development workflows. ●      Prior work building AI-powered support tools, chatbots, or automated triage systems. ●      Exposure to RAG pipelines, embeddings, or vector search for documentation and knowledge retrieval. ●      Familiarity with developer portals (e.g., Backstage) or internal documentation platforms. ●      Experience with CI/CD pipelines (GitHub Actions, Jenkins) and how SDKs fit into automated build and test workflows. ●      Background in developer relations, developer advocacy, or technical account management. Why This Role Matters Our SDKs are the connective tissue between the Technology group and every game team at 2K. When integrations go smoothly, studios ship faster, players get better experiences, and the entire organization moves with less friction. This role puts you at the center of that—combining deep technical expertise with AI-first ways of working to redefine what great SDK support looks like at scale. The pay range for this position in California at the start of employment is expected to be between $108,900 and $161,160 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment.If hired, employee will be in an ~at-will position~ and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.